Pros: Flexible workflow management, educational resources
Cons: Retail environment, not satisfactory as a long term posittion
Having the pleasure of including a name as powerful as Microsoft in your resume is an absolute pleasure and honor. Having learned a lot, and maintaining your learning ability in this position, even though it's within a retail environment, has contributed miles into furthering my knowledge in technical aspects and more importantly in communication skills, whether it's in working individually and as part of a group, and in interfacing with customers with a very diverse collection of backgrounds.
Management has been absolutely cooperative in guiding myself towards furthering my career goals beyond imagination and creating all of that under a tangible goal that doesn't stop at a glass ceiling, with powerful resources at any employee's disposal, especially within Microsoft related products.
The hardest part of my current job is when facing a customer with a major issue that needs to be resolved within a very short timeframe, especially when it involves critical data that must be retrieved back, lost wither it's due to user error or just pure circumstance, but all of that is countered with thankfulness and gratitude from a relieved person who is back in business after a clear identification and hopeful resolution of the issues faced to begin with.