Temp (Former Employee), Reston, VA – July 29, 2014
Cons: temporary position
Answer Phones Set up meetings using Outlook Catering Hardest part of the job was getting used to the office environment. Coworkers were fun and friendly. I learned a lot about Microsoft and how they work.
Geospatial Operator (Former Employee), Boulder, C0 – July 15, 2014
Microsoft was a fun place to work. They had a lot of different people from different backgrounds working. Had friendly co-workers. the most enjoyable part of the job was getting to work in teams with different people
Sr. Program Manager (Current Employee), US , Redmond WA – July 11, 2014
My first assignment was to deliver a “Big Bet” project for the Learning domain for partners. This was delivered on time within budget with an excellent feedback from all stake holders increasing the CPE by 20 % which gave the India team end to end ownership of the learning domain. This project set the path for next assignments that landed on my plate – more... – to transform the “Partner Dashboard” application and the “Partner Portal” to the next generation system to scale up to the business needs. Some key recent assignments were to migrate Partner Portal on SharePoint 2013 which not only increased the customer partner experience, but also reduced business cost by 30 % by not having to have dependency on engineering cycles for content changes and reducing the publishing pain with older process. My other assignments were on Key area in the Sales and Marketing division – which is on the Lead to Order process which is a key project to enables revenue for Microsoft IT. This is on Dynamics CRM technology and a combination of other technologies like sliver light and SQL server to complement the diverse business needs. Some of the recent programs was again on SharePoint platform (MASS, Partner PORTAL, Membership. Next and OEM Portals, building complex BI and Operations reports for the OEM partners and sales force) with business critical functionality to be delivered as per the POR. – less
Service Advisor/Technical Support Analyst (Current Employee), Scottsdale – July 1, 2014
Management has very poor managerial skills. Treat employees as objects not people. Promises made but not kept. Very disappointed in a company this size. Been in the technology business for 20+ years and have never been treated the way Microsoft treats its staff.
Working in any position that requires you to have customer service skills can be at times, stressful and overwhelming, especially when you are dealing with struggling or upset customers. Knowing how to properly develop these skills will help you to excel in any customer service position, regardless of your responsibility and the type of customers you – more... are working with each day. – less
Xbox Ambassador (Former Employee), Miami, FL – June 26, 2014
Pros: flexible, skills advancement, learn something new every day.
Cons: no pay it's voluntary.
Although "Working" as a Xbox Ambassador doesn't give pay and is totally optional to the person it does give amazing opportunities to advance in or start to get some experience in Communication Skills and Social Skills for Customer Care.
All the work you do is done by your own schedule meaning if you want you can start at 12 at night it wouldn't matter – more... and there's no timer it's simply as if you were a Moderator answering questions and helping someone find their issues or problems and fix them.
Overall my time as a Xbox Ambassador has thought me amazing things in those two skill sets and given me a more in depth meaning of what it means to be in the Customer Care and Support business. – less
Senior PM Manager (Current Employee), Las Colinas, X – June 20, 2014
I evolved my role this year into a Portfolio Manager to manage ideas that came through our work intake pipeline. There were total 10 project all at a global scale, spanning offshore and onshore resources that were delivered under my direct or indirect supervision.
I extended my role to managing organizational activities that fall in the Business Management – more... function. I managed: 1.Offsite (Team formation) 2.Team Commitments 3. Executive Review 4.Stakehlder Buy in 5.Timeline targets 6.Budget for the team (Travel/Training) 7.Vendor and FTE Hiring 8.SOW Management 9.Invoice Management 10.ROB (Monthly Newsletters and Reviews)
I supported all my team members within and across the organizations whenever I was asked to help out either in the capacity of managing programs, as a SME or to mitigate risks and put projects back on track. I also initiated a SCRUM Certification effort for all Senior PM's within the Organization and completed that effort in 60 days. Our PM Team are Certified Scrum Masters. Additionally, I have maintained by PMP Certification and my Application for Agile Program Manager Certification has been approved by the Project Management Institute.
I love working as a team, the collaboration and feeling of accomplishing things together. Helping each other and team members succeed is what I enjoy most.
I am challenged by non-value add process and systems and places where there is a lack of ownership to solve problems. – less