Pros: free drinks in break rooms, one hour lunches, great cafeteria with foosball, shuffleboards and more, great people to work with, easy access to xbox to test contents, company contests
Cons: cramped cubicles when we were paired with another co-worker.
Customer communication was primarily through email. I acquired new software knowledge on Microsoft's Xbox advocacy regarding Accounts, Credit, and Purchases. I learned, taught, and provided my co-workers the best support to teach them the value of a Team. The Co-workers were the best part of the job that I enjoyed. The hardest part of the job was troubleshooting video content that were sometimes out of order, in the wrong language, and not received for the customers. Retrieving and finding the source of the problem was difficult due to the little information we had on some video contents. The hardest part of the job was when there was duplicate accounts that conflicted with customers making purchases.