Customer Service (Former Employee) – Aberdeen, SD – July 21, 2013
More, more, more. If you exceed their expectations, they just want more. Nothing is ever good enough. Don't get me started on when the weather turns bad. The manager can't make it in but the people on the phone are expected to make it in even if no travel is advised.
Management poor, part time employees are taken advantage of. Poor training. When manager is needed to help with customer she often times will leave building or simply just not come out for assistance. She does not know how to assist customers when she is scheduled to work up front and often times messes up accounts and can to fix them because codes no longer exist.
Field Technician II (Current Employee) – Williston, ND – May 8, 2016
Midco is an excellent company to work for. They are very customer focused and very generous to their employees. I learned many new skills working at Midco and everyone including the managers are very easy to work with. The opportunity for advancement at Midco is very broad and achievable.
field technician (Current Employee) – Minnesota – January 4, 2016
i always felt like a number in my previous employments. like i could be replaced any second they wanted. midco makes me feel like i am an important part of the team everyday, they understand people have lives, and try to work around that. as a national guard soldier, i require a fair amount of time throughout the year, they dont care, they always seems to go out of their way to make it so i can transition to and from duty. so i can pack, or unpack and spend some family time before and after. i came here looking for a job to pay the bills until i found something better, but i think ill stay and make a career. if you like being outdoors, and chatting with customers, i say do it.
great management, coworkers, decent PTO and benefits plans
can be labor intensive, at the mercy of the weather
Inbound Sales Representative (Current Employee) – Sioux Falls, SD – November 28, 2015
I was a top seller at my company for many months consecutively. I finished with twice as many sales as our number 2 seller during our Starz n Encore, and HBO incentives. I would rate the company fairly however management did seem to slack of more so than non management.
Sales Associate (Former Employee) – Sioux Falls, SD – June 16, 2015
Mostly call center positions. Typical day would include sitting at you desk for the large majority of your day answering phone calls and helping customers find the right plan for their needs. You have two fifteen minute breaks each day and an hour unpaid lunch.
Easy and enjoyable work environment.
Not a lot of grace when you don't give 24 hour notice you'll miss work, including when you're sick.
Telephone Service Technician (Former Employee) – Burr Ridge, IL – December 26, 2014
On a typical work day as a Telephone Service Technician, I would start at a customer's location that I set up an appointment with previously. I'd repeat this cycle throughout the day until I completed about 4-5 service calls. All service calls were within the 6 county Chicago area. There was an ongoing learning process as the technology associated with the equipment I serviced continued to evolve. Management was fair for the most part. If you were honest with yourself, you pretty much knew where you stood at all times. I can't say that there were any surprises. My co-workers were the best part of my experience there. They were genuinely good people, and I miss them. The hardest part of the job for me was the when I'd go to a service call and I'm confronted with a piece of equipment that I'd never seen in my life, and didn't know that the company even sold or serviced. I really hated being placed in that position, as it made me look like an amateur in front of my customers. The most enjoyable part of the job is what's most enjoyable about most field service occupations; the autonomy. I loved to manage and execute the process of my day without a supervisor literally standing over my shoulder.
the people i worked with, the pay and benefits.
time demands are high. you need to be prepared to devote a large portion of your life to this job.