Midland Credit Management Employee Reviews

Found 31 reviews matching the search
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At first it was so much fun!
Account Manager (Former Employee) –  San Diego, CAJuly 20, 2017
It is Debt Collecting so its competitive. You have to have a winning attitude. Resilience is necessary to survive every month you have to bring in huge sums of money.

If you don't reach the goal its like you didn't do your job that month because it would mess up your bonus for the next three months.

Some times the paper they would buy would be questionable. Consumers would be angry yelling at you that was in a bankruptcy ten years ago. Sometimes people would just call you names use vulgar language and hang up on you.

When you look at the compensation and the amount of stuff you had to put up with, if they didn't pay WELL! Amazingly who would have been working there.
Pros
Fun competitions, games great Managers. Super bonus structure.
Cons
Large monthly goals
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Goal oriented, busy & fast-paced work environment
Paralegal (Former Employee) –  Houston, TXJuly 17, 2017
The office is located in the heart of Houston in the Galleria area. Traffic in and around the office building is tolerable but there are times when it is unbearable.

The office work environment is very professional. Management and Attorneys have their own office. Additional legal staff worked together on the main floor.

A typical day begins with coffee, the news, email/mail. All employees are responsible for a variety of tasks at which they are experienced which keeps everyone busy during most of the day. There are down times along with birthday celebrations for office staff. Workplace culture is above average and everyone seems to be content with their positions, with a few exceptions.
Pros
B'day Parties, Free Coffee, Gifts during Holidays, positive work environment.
Cons
Too much work with too little time (occasionally)
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No longer in business
File Clerk, skip tracer (Former Employee) –  Hutchinson, KSJuly 13, 2017
no longer in business. went out of business. Highly competitive since collectors worked on partial commission. In house people were friendly. No longer in business
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Great place to work
Collection ageent (Former Employee) –  Huda city center gurgaonJuly 10, 2017
Very nice company to work with .. i had no plans to resign but had to due to personal issues . Its a captive unit with leading centres all over states ... and more than that the company os employee centric
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understaffed & unprofessional
Legal Assistant (Former Employee) –  San Diego, CAMay 19, 2017
high turn around, understaffed and unprofessional. Poor management. A lot of inconsistencies and lack of communication. Legal Assistant work for file clerk pay.
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Established company expanding internationally
Account Manager (Former Employee) –  San Diego, CAMay 7, 2017
Came to prominence in industry with exceptional management team that was profit and employee oriented. Now, new CEO, is totally bottom line and expansion/acquisition focused without regard to impact on employees. Culture has taken a big hit.
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No career path, your work is more important than you are
Paralegal (Current Employee) –  San Diego, CAJuly 11, 2016
If you have a manager that supports you and wants to help you grow, you'll do great in this company. But the chances of finding such manager outside of the IT department is rare.

The managers have made excuses that because of the field and department, there are no career paths. Unfortunately, this has caused dissatisfaction and a lack of engagement. They have all basically said, if you want to do something else, start looking for a new job.

This phenomenon isn't just localized in the Legal department, but appears to be a company epidemic. Management have not been cruel about in the discussions, however they haven't been helpful historically. It looks like it could change in the future with new HR initiatives, but good luck getting some of the managers to not be selfish. The work is more important than the person, and managers don't really care.

The corporate culture has changed drastically. Senior leadership is very far removed from their respective departments, they don't see how much more work support roles have to do now that that the CEO is pushing for getting more from less. Middle management personnel are on the hunt to please senior leadership so they aren't going to listen to their subordinates.

Pay is slightly below market, you could make much more at a different company doing the exact same thing. The medical benefits are laughable, and the 401k % match was recently LOWERED to meet market standards, but we are allowed a health savings plan. There are no stock options unless you're an executive.

A lot of jobs that were held domestically are now
  more... being shipped to India. Good for India, bad for domestic employees who are dealing with language barriers and cultural differences.

With everything being said, the talent is actually very high. The people, however, are being abused because resources are being stretched so thin that quality is lacking. But, so long as a profit is turned, they won't do anything differently.

Overall, a good place to build a resume, not a good place to call home long term unless you have a phenomenal manager or don't have any aspirations.
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Pros
Main office location is in Mission Valley, close to everything. People are generally nice.
Cons
Poor people managers, no career paths, sub-par pay, bad benefits.
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Temp
CHECKS PROCESSOR/FILE CLERK (Former Employee) –  San Diego, CAMay 12, 2016
Not much benefits. No promise of hiring me permanently. My job description and title changed everyday. Didn't get along too well with coworkers.
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fun place to work
Account Manager (Former Employee) –  Phoenix, AZApril 30, 2016
Great place to work with the best supervisors ever! A place where you can make huge bonuses and get compensated for that. My co-workers are still my best friends.
Pros
professionalism
Cons
heathcare
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Good place to work
team leader (Current Employee) –  Warren, MIJanuary 5, 2016
Good place to work they don't pay you enough and they never think ahead which is bad for someone like me who was always having to change everything i do and change how me and my team had to do things it makes it hard to train someone to do something when you know that it will change in a few months.
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Advancement is difficult
Account Manager/Negotiator and Sales (Current Employee) –  Phoenix, AZOctober 15, 2015
The job pays well as an account manager. Management is long hours with less pay. They are very stricked now with breaks, scheduling and work environment.
Pros
Good pay
Cons
Hard to advance
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Great Place to work
Account Manager (Former Employee) –  Phoenix, AZSeptember 24, 2015
It was a new Industry to me, and I was educated well in their 1st class training class and phase. I was on a team with great compassionate, passionate management team to help guide and teach me.
Pros
great financial incentives
Cons
mandatory late shifts thougought the week
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Account Manager
Account Manager (Former Employee) –  Phoenix, AZMarch 26, 2015
Midland Credit Management Phoenix, AZ April 2004 - October 2005
Account Manager
• Reviewed delinquent account records to determine which customers were contacted for collection of overdue accounts.
• Organized collection work load according to degree and amount of delinquency and assigned accounts to workers for collection (recommended telephone techniques used by collectors).
• Wrote letters and approved form letters for use in collection attempts.
• Assisted subordinates with collection activities in difficult cases.
• Updated and documented work procedures.
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Stressful
Account Manager (Former Employee) –  San Diego, CAJanuary 18, 2015
Working in 3 party collection was very stressful but I was able to make decent money and made cool friends.
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Good $
Account Manager (Former Employee) –  Saint Cloud, MNJune 27, 2014
Debt Collection is a very hard job, not only dealing with the customers, but its like your stuck in between management and the customers, so many rules on what you can and can not say its ridiculous.
Pros
good $
Cons
stressful
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Productive environment
Legal Specialist (Former Employee) –  Riverview, FLJune 10, 2014
I reviewed legal accounts to determine if a default judgment should be filed
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.
Collection Management Support (Former Employee) –  Phoenix, AZNovember 28, 2013
Management and co-works are great.
IT support is prompt.
Company functions are elaborate.
Pros
Great Rec Room
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Great place to learn
Liaison/Consumer Relations (Former Employee) –  San Diego, CaliforniaOctober 18, 2013
Great place to work well with other departments within the company. The most enjoyable part of the job was being great at the tasks that were given.
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Fast paced workload, great working environment
Paralegal (Current Employee) –  United StatesOctober 14, 2013
Great company to be a part of. The people are great here are great fantastic and open and supportive to helping each other when needed. Management is open to new ideas, suggestions provided by the employees. Management takes into consideration the employees opinions and how something may impact them and their workload.
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see resume
Account Manager (Former Employee) –  San Diego, CASeptember 23, 2013
learned a lot with this company, loved to work with this company. See resume for additional daily duties
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Overall rating

3.9
Based on 42 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.9
Job Security/Advancement
3.6
Management
3.7
Culture
3.9

CEO Approval

60%
10 ratings
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