Account Manager (Former Employee) – San Diego, CA – July 20, 2017
It is Debt Collecting so its competitive. You have to have a winning attitude. Resilience is necessary to survive every month you have to bring in huge sums of money.
If you don't reach the goal its like you didn't do your job that month because it would mess up your bonus for the next three months.
Some times the paper they would buy would be questionable. Consumers would be angry yelling at you that was in a bankruptcy ten years ago. Sometimes people would just call you names use vulgar language and hang up on you.
When you look at the compensation and the amount of stuff you had to put up with, if they didn't pay WELL! Amazingly who would have been working there.
Fun competitions, games great Managers. Super bonus structure.
Paralegal (Former Employee) – Houston, TX – July 17, 2017
The office is located in the heart of Houston in the Galleria area. Traffic in and around the office building is tolerable but there are times when it is unbearable.
The office work environment is very professional. Management and Attorneys have their own office. Additional legal staff worked together on the main floor.
A typical day begins with coffee, the news, email/mail. All employees are responsible for a variety of tasks at which they are experienced which keeps everyone busy during most of the day. There are down times along with birthday celebrations for office staff. Workplace culture is above average and everyone seems to be content with their positions, with a few exceptions.
B'day Parties, Free Coffee, Gifts during Holidays, positive work environment.
Collection ageent (Former Employee) – Huda city center gurgaon – July 10, 2017
Very nice company to work with .. i had no plans to resign but had to due to personal issues . Its a captive unit with leading centres all over states ... and more than that the company os employee centric
Account Manager (Former Employee) – San Diego, CA – May 7, 2017
Came to prominence in industry with exceptional management team that was profit and employee oriented. Now, new CEO, is totally bottom line and expansion/acquisition focused without regard to impact on employees. Culture has taken a big hit.
No career path, your work is more important than you are
Paralegal (Current Employee) – San Diego, CA – July 11, 2016
If you have a manager that supports you and wants to help you grow, you'll do great in this company. But the chances of finding such manager outside of the IT department is rare.
The managers have made excuses that because of the field and department, there are no career paths. Unfortunately, this has caused dissatisfaction and a lack of engagement. They have all basically said, if you want to do something else, start looking for a new job.
This phenomenon isn't just localized in the Legal department, but appears to be a company epidemic. Management have not been cruel about in the discussions, however they haven't been helpful historically. It looks like it could change in the future with new HR initiatives, but good luck getting some of the managers to not be selfish. The work is more important than the person, and managers don't really care.
The corporate culture has changed drastically. Senior leadership is very far removed from their respective departments, they don't see how much more work support roles have to do now that that the CEO is pushing for getting more from less. Middle management personnel are on the hunt to please senior leadership so they aren't going to listen to their subordinates.
Pay is slightly below market, you could make much more at a different company doing the exact same thing. The medical benefits are laughable, and the 401k % match was recently LOWERED to meet market standards, but we are allowed a health savings plan. There are no stock options unless you're an executive.
A lot of jobs that were held domestically are nowmore... being shipped to India. Good for India, bad for domestic employees who are dealing with language barriers and cultural differences.
With everything being said, the talent is actually very high. The people, however, are being abused because resources are being stretched so thin that quality is lacking. But, so long as a profit is turned, they won't do anything differently.
Overall, a good place to build a resume, not a good place to call home long term unless you have a phenomenal manager or don't have any aspirations.less
Main office location is in Mission Valley, close to everything. People are generally nice.
Poor people managers, no career paths, sub-par pay, bad benefits.
team leader (Current Employee) – Warren, MI – January 5, 2016
Good place to work they don't pay you enough and they never think ahead which is bad for someone like me who was always having to change everything i do and change how me and my team had to do things it makes it hard to train someone to do something when you know that it will change in a few months.
Account Manager (Former Employee) – Phoenix, AZ – March 26, 2015
Midland Credit Management Phoenix, AZ April 2004 - October 2005 Account Manager • Reviewed delinquent account records to determine which customers were contacted for collection of overdue accounts. • Organized collection work load according to degree and amount of delinquency and assigned accounts to workers for collection (recommended telephone techniques used by collectors). • Wrote letters and approved form letters for use in collection attempts. • Assisted subordinates with collection activities in difficult cases. • Updated and documented work procedures.
Paralegal (Current Employee) – United States – October 14, 2013
Great company to be a part of. The people are great here are great fantastic and open and supportive to helping each other when needed. Management is open to new ideas, suggestions provided by the employees. Management takes into consideration the employees opinions and how something may impact them and their workload.