Local Truck Driver (Current Employee) – Knoxville, TN – April 10, 2017
I'm currently trying to get out of the trucking industry and Milan is part of that reason. Between commute time and shortage of drivers, 15 hour days are not unheard of and the pay is not compensatory of the loss of work/life balance.
Driver (Former Employee) – Jackson, TN – May 28, 2016
Was sent out on a load with no time on my 70 hours and was stuck with a load with a scheduled delivery I had no time to make. Then I was sent out the following weekend to pick up a load that didn't exist. If you expect a return call when there's a problem, good luck.
Dispatcher (Former Employee) – Conley, GA – March 8, 2016
The equipment given to the employees was poor in quality. Their was an air of defeatism throughout the LTL division. Te was little room for advancement. The employees were required to take regular pay cuts.
Expect to spend a lot of time at their shop in Jackson, TN. I was there for less than six months and was in five different trucks due to mechanical problems. My trucks were either under recall or had to be sent back to the dealer for warranty service. They run almost all International Pro Star + tractors, a very unreliable model. Moving all of your belongings from one truck to another in 90+ degree heat is no fun and not all of the trucks have been cleaned prior to being issued to a driver. I had to refuse a truck that had bags of garbage and cigarette butts in it and stunk of garbage and cigarette smoke. Also, do a thorough inspection of your truck because the shop will not have done so and you will find major problems that you want to have fixed before you hit the road. Stay away from those auto-shifters if at all possible. The mechanics shop is simply overwhelmed. In addition, too many drivers do not report problems, especially when it comes to trailers. I estimate half of them have the ABS wiring disconnected. You will pick up a lot of them with lights out, bad hinges and latches, and leaks. I picked up one trailer with a hole in the floor that I was able to put my hand through. Note that when you write up a problem with a truck you will not get any sort of receipt or written confirmation of what was repaired. The terminal in Jackson has a lounge with a TV and decent wifi. It has an old bathroom where you can get cleaned up but no showers and no place to sleep if you are stuck there for an extended period of time. As with most trucking companies, they have some good dispatchersmore... and some bad ones. I had one good one, one that was OK, and another who was lazy, unprofessional, disrespectful, and otherwise incompetent. Unfortunately the person in charge of managing the dispatchers and load planners is an ignorant, arrogant bully, so do not expect any improvement in this area. They do not run you hard but they do not provide you with the information that you need in order to do your job, for example appointment times, whether a stop is a live load/unload or drop and hook, directions and correct addresses for shippers and receivers, or a contact phone number at which you can speak with a real person. You are expected to somehow know these things in advance. Communication in general is considered a dirty word here. You will not be told even the most basic things like where to drop your empty trailers, where to park your truck, etc. Expect to waste a lot of time finding people to tell you how they want things done only to find out that you were told something wrong. When I first started driving for them I ran into another driver at a shipper. We had to make a delivery early Monday morning so I mentioned how I would leave Sunday afternoon in order to make my appointment on time. He responded that he was going to wait until Monday morning so that he could sleep at home and get a reset in and then deliver the load late. I remember thinking, “What a lousy attitude.” But that way of thinking pervades the company. There is no sense of accountability among management, who will throw religious BS at you if you complain about anything, and it trickles down to the drivers because they are usually the ones who suffer when things go wrong. I would not recommend driving for this company.less
Parts Manager (Former Employee) – Jackson, TN – July 1, 2014
Some favoritism from managers made work environment tough. Crew were dealing with gossip and jealousy. Very limited upward mobility or incentives. The pay was good and I was salaried. They offered insurance plans that were average in cost. Expected to work long hours.
health care, salaried income
Many managers equals many bosses. I felt intimidated.