Operations Engineer / Manager /Lead
MileWeb Inc. - Santa Clara, CA

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Job Description:

  • Support an always-available cloud-based SaaS platform
  • Support application deployments, building new systems and upgrading and patching existing ones.
  • Develop automation to quickly and rapidly deploy instances from hardened images
  • Using monitoring tools to find problems, resolve and/or escalate to development and ensure that we exceed our SLAs
  • Build and manage development and testing environments, assisting developers in debugging application issues
  • Participate in the building of tools and processes to support the infrastructure
  • Contribute to the creation of system support documents such as run books used by support teams.
  • Leverage scripting to build required automation and tools on an adhoc basis.
  • Operate the platform within our security and privacy guidelines
  • Learn on the job and explore new technologies with little supervision.

Job Requirements:

  • A bachelor’s degree and 5+ years of experience managing a production Linux environment.
  • Linux administration experience (CentOS, Ubuntu, RedHat) with a focus on web (Apache, Nginx)
  • Clear written and verbal communication skills
  • Ability to mentor and teach others on operations standards
  • Prior operations experience
  • A proven real-world track record of successful management of server fleets
  • 3+ years of scripting in Perl, Python or Ruby
  • Experience with configuration management tools (Chef, Puppet, CFEngine, Ansible).
  • Firm grasp of core operating system concepts (processes, threading, memory management, filesystem types, ACLs).
  • Solid understanding of TCP/IP networking concepts and major protocols.
  • Solid understanding of tiered security concepts (network, OS, application).
  • Experience with open-source monitoring solutions (Nagios, Ganglia, Sensu, Graphite, Zenoss).
  • Understanding of the value of simplicity and of reliable automation.
  • Understanding of good software engineering practices/patterns/architecture
  • An ability to write clean, elegant, readable and well-documented scripts/code
  • Ability to work to project milestones and production deadlines


  • Solid experience with Amazon Web Services technologies such as EC2, RDS, DynamoDB and S3
  • Build/Test/Release cycle experience
  • Java Application Server administration and tuning experience (Glassfish, Weblogic, Tomcat, Websphere)
  • Solid understanding of database concepts and experience with MySQL, MongoDB, and PostGresSQL)
  • Understanding of Continuous Integration and Continuous Delivery methodologies