Millward Brown Employee Reviews

Found 37 reviews matching the search
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Good pace to learn the basics of research, then move on for further advancement
Analyst (Former Employee) –  Norwalk, CTMay 17, 2016
MB is a great source for learning about Advertising and Research. Employees are talented, hard working and dedicated. However, more recently that work has not been recognized as the company is struggling to keep up with changing advertising needs. There is also a struggle for the senior level to motivate and encourage employees - lack of connection between upper and lower management.
Pros
Great people, smart and super helpful
Cons
long hours, start up work load mentality without the start up financial benefits, would be a shame to lose all the talented people
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Good company to start your market research career
Researcher (Current Employee) –  Chicago, ILMay 6, 2016
MB is a good company to start with your market research career, but the long term ROI is not strong, in terms of work hours vs. compensation.
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good company
Data Processing Executive (Former Employee) –  Chicago, ILFebruary 10, 2016
Excellent training program. They invest in entry level employees. A great place to learn the market research industry. Many offices across the globe. Good benefits
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Great coworkers in a hard working environment
Research Operations Coordinator (Current Employee) –  Lisle, ILJanuary 8, 2015
Work life balance is stressed by management but is hard to make a reality with the amount of work and hours that are expected. Great benefits and some perks. Coworkers are great, but rarely get time to interact with each other. Working from home can be an option a couple days a week depending on the department. Management is open and easy to communicate with. Advancement is minimal and a raise is only achieved by working more hours. Overall a good company to work for, but a tedious and stressful environment.
Pros
Benefits
Cons
lots of hours and stressful timeline driven environment
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What "work/life" balance?
Research Executive - Client Service (Former Employee) –  New York, NYDecember 26, 2012
At Millward Brown, your work becomes your life! I had the fortunate opportunity of starting at Millward Brown just before the economic downturn, and slowly witness the changing environment of the supplier side of marketing. With layoffs, you were forced to absorb the workload and the mantra was that "you are lucky to still have a job." The concept of "team effort" became nonexistent and it was every man for him/herself!

However, I will say that being able to put Millward Brown as a former employer on my resume does stand out when you're job hunting on the client side. So overall, while your personal life slowly deteriorates, the experience you gain is worth it in the end.
Pros
great experience, great benefits
Cons
no work life balance, lack of advancement
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Too many hours, not enough support.
Research Executive (Former Employee) –  Lisle, ILAugust 9, 2012
Account managers, Directors and VP have a good understanding of the business and what it takes to develop actionable market research. However, upper-management is too far removed from the overly complex internal study process development. The refusal to hire more staff to take on the ever increasing revenue stream is demoralizing to over worked/under paid employees.
Pros
lots of exposure to the industry, work with well known brand and agencies and the benefits are suitable.
Cons
no work life balance, younger employees have little chance for advance as they are stuck with menial tasks.
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Good Learning, Bad Environment
Account Manager (Former Employee) –  Fairfield, CTApril 26, 2012
Millward Brown is a great company to have on your resume and get exposed to basic market research. Its no surprise that they are at a downward spiral because much of their work is templated and there is so much emphasis on being perfect that creates a stressful environment.

Unfortunately, they have promoted young managers from years ago w/ no mgt experience and jaded from being given so much grunt work that they too have become master delegators.

MB can definitely turn themselves around if they trusted their team members more, giving more responsiblities and created process improvements and get w/ the times by eliminating paperwork and creating digital processes.

They have a great onboarding process and you should take excellent notes because that will be the best learning experience.

Expect to work ridiculous hours because that is what is expected of everyone especially if you go in as an entry level employee.

Negotiate salary & perks and dont back down even though HR will tell you "sometimes in your career you need to take a step down to move ahead" total BOGUS!
Pros
onboarding process
Cons
mgt, work hours, work process and development
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Unappreciative of Employees
Research Manager (Former Employee) –  Lisle, IllinoisOctober 17, 2012
I worked here for a few years and was finally able to get out. Salary increases and bonuses are only for upper management. Staff, managers, and non-directors are expected to work year-over-year without an increase in salary. As employees leave, the work is shuffled out to the remaining staff, but the salary is not. If you are unaccountable and don't have a clue, then this is the place for you.

Hint: You can do better ANYwhere else.
Cons
low/no ethics shown by senior management/very political
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Fun place to work, very flexible
Account Manager (Former Employee) –  San Juan, PRJuly 6, 2016
I loved this work environment however we seemed to be the middle men of the middle. Seems they need to merge the sales department with the coding department.
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Dynamic work environment filled with very smart people
Sr. Account Manager (Current Employee) –  St. Louis, MOJune 7, 2016
Managing client relations and driving quality research is a challenging but rewarding experience. I have been given great learning opportunities and have enjoyed taking advantage of the brilliant minds that work here.
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Poor direction and terrible management
N/A (Former Employee) –  Lisle, ILMay 22, 2013
I worked at MB for several years before leaving on my own when the new model took over.

The every day people that work here are great, however management talk behind your back and treat you like children. They will make you feel good, but really it's a face that they put on.

Zero salary increases for anyone that is NOT upper management in about 3 years now. All the everyday hard workers do not get compensated at all but the upper management will. Think about that, not one person in 3+ years has actually gotten a merit increase or anything....really nice and great for the employee moral.

Most managers have zero direction or care, they only care about themselves in the long run. I have learned that if you want to play their corporate game, then you'll have to be a lying worm to get anywhere.

Overall, if you're just graduating from college this might be a good place to work for a year or so for the "experience". But don't leave your current position to work here. You won't be happy in your day to day life. Unfortunately, that is ONLY because management is terrible and treats you like dirt and NO increase in pay because their system is failing under the new model.
Pros
Maybe good for first job, otherwise nothing
Cons
Read my comments
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Terrible work life balance
Assistant Research Executive (Former Employee) –  Atlanta, GAJune 28, 2012
Expect to work at least 50 hours a week if you are on some of the bigger accounts. The benefits are excellent but the roller coasters of work and stress will definitely take a tole on you if you don't make sure you are getting enough of a life outside of work.
Pros
free lunches/dinners during crunch periods
Cons
extremely long hours
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Bad management to the extreme.
Client Service (Former Employee) –  New YorkMay 12, 2012
VERY dysfunctional place.

High level of politics, not the usual politics. The "C"razy, socially unacceptable sort of politics.

Non-competitive salary - povery-level for non-managers.

HR is a joke.

Take note - one of the worst places to work in America.
Cons
incompetent upper management at c level
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Probably one of the worst employers in North America
Director (Current Employee) –  New YorkJanuary 8, 2012
The company was a good place with decent morale until the finance officer came on a little over two years ago. Her purpose is to destroy the company and morale at all costs. If you do not agree with her, you are out. I am a long term employee and she is the worst example of a high level executive seen to date. Hired because of her "relationships", her lack of confidence is displayed by verbal attacks on staff, extreme micro-management (to the lowest level) and the "do it my way or you're out" tactic. Collusion between the finance officer and her bosses (CEOs) prevents positive change for this company. Don't waste time interviewing here. Salaries are NOT competitive and a work-life balance does not exist.
Pros
it's employment for now.
Cons
collusion at the top, extreme micro-management, non-competitive salaries.
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Great market research company
Project Manager/Research Design Manager (Current Employee) –  Austin, TXJune 2, 2015
As a Research Design Manager, my job is to interface with various departments and the client to create and execute market research studies. The majority of our research is conducted via internet surveys, but we have a strong global presence and it's not uncommon for more of our larger clients to commission studies in other countries.

In a typical day, I am designing questionnaires, prepping and requesting data pulls, reviewing financials, attending meetings and calls with clients, and launching research studies.

I really enjoy my coworkers and the management is really supportive of the employees. They really do try to provide ongoing training for us and they stay up to date with current market trends and keep us abreast of that.

MB provides great benefits, and they have a lot of perks, like frequent company and team outings, free food and beer on certain days of the week in some of the offices, discounts with partner companies, and the ability to work from home frequently.

However, the culture is such that there's not really any boundaries between work and personal life. Many of us put in 50-60 hour work weeks. We're not supposed to, but when you work on million dollar accounts, it's hard to log off at 5 because you want to. There are lots of employees with kids, but many people in lower positions leave soon after having kids, or don't stay long if they already have them when hired.

The company also tends to be slow on promotions, and raises and bonuses are few and far in between, so if you get a job here, be sure to negotiate a decent salary before
  more... you start - it may be all you see for a few years. While they are trying to improve growth opportunities, there's a lot to be desired.

Overall, if you are passionate about market research, this is a really great company to work for and learn from.
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Pros
Great people, well organized, lots of training, telecommuting, small perks
Cons
Promotions are slow, long hours, little to no raises or bonuses
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Marketing Research Firm
Account Manager (Current Employee) –  Fairfield, CTMarch 31, 2012
Allows for exposure to many different types of research methodologies. Also affords the opportunity to work with a plethora of client products (from beer to chocolate to cars to pharmaceuticals).

At MB, you get the chance to work on a project from beginning to end, from developing the questionnaire and working with sample providers to analyzing the results and providing actionable insights to the client.

The people are very friendly and helpful. MB also makes it a point to get employees involved in fun and charitable activities outside of the normal day to day work.

However, the pay rate is lower than that of similar marketing firms, and the hours can be long and demanding. It can also be a bit challenging to move up the ranks once a middle management position is reached.
Pros
exposure to different methodologies, exposure to various client products, the people are friendly and helpful, fun company wide activities
Cons
pay rate falls below other companies, work life balance can be a challenge
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Fantastic place to work!
Director (Current Employee) –  FairfieldAugust 21, 2012
Millward Brown is one of the best places I've worked. The company is highly successful, has excellent senior management team in particular - the CEO, President, CFO, head of the office and HR in Fairfield are really smart, thoughtful and incredibly hard working. Always willing to roll up their sleeves and work WITH you to get the best answers for the clients and employees. Sometime I wish people would just stop complaining and just do the work. The complaining can be really tiring and I don't know why they don't just go and find another job if they don't like the company.

The company does ask people to work hard but wake up - it's 2012. Unemployment is at at an all time high and ALL companies are asking people to work hard or even do the job that two people used to do. My whole family has worked incredibly hard and I don't think that Millward Brown asks any more of its people than any other company.

I would like to get paid more but who wouldn't?

Millward Brown is a great place to work and people should be lucky to get offered a job there!
Pros
successful company, great training, generous
Cons
people complain too much
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Terrible Place to work/Find another job at a different market research agency if at all possible!
Senior Research Executive (Former Employee) –  Alpharetta, GAJuly 21, 2012
MB is highly political and does not value or foster the career growth of their employees.

-The salaries are very low compared to other marker research agencies, due to the fact that they have very high overhead.
-Part of the reason overhead is so high, is because there is a lot of waste in terms of spending from upper management.
-Office politics are stifling, if you aren't tight with the right people it is difficult if not impossible to move up
-Nepotism is a alive and well at MB
-Office-wide communications are inconsistent, distorted, patronizing, or nonexistent.
-Some senior people are willing to cross ethical lines if it suits them. Generally involving lying or misrepresentation in order to protect themselves, at the expense of someone junior to them.
-A lot of people have been leaving lately and MB has not rehired anyone to take there place, causing an excessive amount of work for the Foundation staff.
-MB prides themselves on Work/Life Balance; however the Junior staff is expected to work 50+ hours without being compensated accordingly (they only pay you for 37.5 hrs). Also, if you work below the 'desired' number of hours, upper management will keep piling on additional projects forcing you to work overtime.
-No merit increases or spot bonuses in the past 2 years
-Gossiping is a daily occurrence within the office
Pros
they sometimes provide free lunches (although lately free lunches only go to upper management)
Cons
see overall review
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Really smart group of people with deep expertise in branding
Director, Client Management (Current Employee) –  Remote locationMarch 16, 2013
Great organization to learn and grow from interactions with others. Very collaborative and fun environment, though like all research firms, workload can fluctuate dramatically and the pace tends to stay fairly hectic. You work hard but also play hard. Hardest part of the job is work life balance. Most enjoyable part is working with very smart people and getting to make a difference the clients' strategic planning.
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nice company
AAA (Current Employee) –  norwalk,CTAugust 24, 2015
nice company but limited growth opportunities. nice co-workers but not much support from management. provide good learning material
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Overall rating

3.6
Based on 110 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.2
Job Security/Advancement
3.0
Management
3.2
Culture
3.3