Great service delivery of programs, but employees are undervalued
Client Coordinator/Case Manager (Former Employee) – Milwaukee, WI – June 5, 2015
I worked as a Case Manager in LIFE Services for over three years. MCFI is an agency who truly provides wonderful and productive services to the community. My work with clients was incredibly fulfilling and enjoyable, and my coworkers were great: the staff are there because they really enjoy the job and working with people. Being a CM was an equal split of office time/paperwork and being on the floor for the day program activities. Job duties are reasonable, though at times can feel monotonous; additionally, depending on your caseload's needs/if understaffed with CMs, your workload can drastically increase... but you're still expected to complete job tasks by specific deadlines with minimal office time provided and overtime never allowed. There are random employee perks, which are great: health clinic for employees, free short massages during the day, free food for random celebrations, etc.
MCFI's LIFE Services is rumored to be the best in the area, but the program staff's wages are among the lowest compared to similar agencies. A huge number of coworkers (myself included) had a second job to make up the difference. If I would have stayed more long-term, I would likely have been bored with a limited scope of job responsibilities and a very low opportunity for advancement (or even more challenging job duties). There's also a high turnover for some staff positions (related to wages, as I heard from several former coworkers), which can create extra headaches for the program in general.
Agency provides excellent programs to community; fulfilling
Below average wages; low opportunity for advancement