one search. all jobs. Indeed
 
 
 
Find companies:
Minacs
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
90 reviews

Minacs Employer Reviews

Company Attributes

  • Compensation/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
  • Job Work/Life Balance
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Average Call center
Customer Service Representative (Former Employee), Farmington Hills, MI – May 24, 2013
Typical work day consist of helping customers all day. Management was awesome.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Run Away
agent (Current Employee), southfield – May 19, 2013
Cons: to little of a space to list them all
Run fast very fast. This place will suck the life out of you. You and your family mean nothing to them. No raises. Nothing but lies. You will be hired to do one job, but soon it will be two then three and you will not get a raise. They keep you from using your vacation time. Stating we have two people off that day. Do the math if you have 30 agents – more... that get two weeks off a year 30x2= 60 weeks.Seems that there will be some overlapping of 3 people. They don't care about you!! Lying and manipulation is how this place manages. This is an India own company. Stay away Horrible place to work. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
OK PLACE TO START
Customer Service Representative (Former Employee), Detroit, MI – April 25, 2013
Pros: benefits
Cons: laid off
BETTER THAN NOT HAVING A JOB MINACS IS A CALL CENTER AND A GREAT PLACE TO START A NEW JOB
Was this review helpful?  Yes (1) – No (1) – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Call center with exceptional customer service
AppleCare Senior Technical Advisor (Former Employee), Southfield, MI – April 16, 2013
Pros: free lunches, contest, holidays
A typical day at Minacs would consist of handling in-bound calls for AppleCare customers. Assisted with troubleshooting of Apple Products. The hardest part of the job would have been handling irate customers but with the proper skilled training on fixing the customer first before the issue made the job easier.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Avoid!! Never, ever again
Netflix CSR (Former Employee), Farmington Hills, MI – April 14, 2013
Pros: nothing
Cons: everything
The job entices you with promises of climbing up the corporate ladder with ease within 3 or 4 months, and while this could be true, a majority of people will either a) Quit because they hate the place so much or b) Get fired. While the skills and content knowledge needed to do the job aren't much, the way your performance is evaluated is a total joke. – more... They tell you EVERY caller must be sent to a phone survey, where the question asked is "How did you enjoy your Netflix experience?" Notice it does NOT ask ANYTHING about their experience with customer service-- it's "Netflix", which means that even if you did your job 100% right and even resolved their issue, the customer can (and probably will) say "No", and that negatively affects your job for no good reason. If you're in training and you do not perform well in this evaluation system that feels like it's designed to see you fail, they will fire you... UNTIL they call you back. Yes, after telling you you're out of a job, they have the balls to invite you back, to which they could fire you for the same exact reason.

Unless you're completely willing to have no life outside work, you will despise the hours. The call center is 24/7, and during your first several weeks of working, you have absolutely no control of when you get scheduled. If you have kids, doing school, church commitments, or literally, a funeral to attend, forget it-- it's not going to work. Yes, a fellow co-worker was begging others to trade shifts because of a funeral to attend. What kind of workplace would even require you to do such a thing? A good employer who actually has human decency would just let you take off the day or days to cope with the loss of a family member/close friend, not tell you that it's possible you can't attend a funeral for a job that pays you, well, not that much to make it worth your while.

The calls can frequently come in one after another after another after another... and it is virtually impossible to take any sort of breather between them. You could be taking 20 calls that last around 8 minutes without any rest, and god forbid if one of those 20 calls is an abusive, irritable customer. You'll be forced to go the next without even a minute to unwind and relax. Oh, did I forget to mention they tell you're allotted only 9 minutes of bathroom time per WEEK? Yeah, per week, not day. 9 minutes. If you're a woman, you had better hope you do the biologically impossible and don't have a period during a workweek.

Some jobs are worth being unemployed for and waiting for something more humane to come along, and this place... is definitely one of them. – less
Was this review helpful?  Yes (1) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
I work for OnStar through Minacs. It is a nice job with great benefits.
Correspondence Advisor (Current Employee), Warren, MI – April 10, 2013
I assist customers around the USA in finding directions, On demand diagnostics, searching and answering general information questions I also type and review correspondence, distribute incoming and outgoing mail, respond to e-mail inquiries and live chat.
Was this review helpful?  Yes – No – Comment

Bonzo – May 19, 2013

You must have been managament. The slaves get nothing but grief,

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Management was the worse!
CSR (Former Employee), Farmington Hills – April 1, 2013
Pros: free netflix
Cons: everything else
I worked for the company Netflix. This is the most stressful job. Hours are constantly changing. Management is not consistent. The worst part is they go by favoritism. You honestly have to suck up to get a position. One day a TL was reading a slide from power point to us, and she could not read. She even had troubles editing her side by side reviews – more... that she typed out. She had a csr edit it for her. Obviously that position was picked over favoritism. But honestly I can care less about that, I am concerned about doing my job. But the worst part was the survey. Your job was based of off a question that customers did not know could jeopardize your job. Then management want to ask why is d sat high. That makes your job sooooo stressful. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
NEVER EVER EVER AGAIN
Netflix CSR (Former Employee), Farmington Hills, MI – March 18, 2013
Pros: free account
Cons: everything else
This is a horrible place to work. There is no communication at all. Management will tell you the wrong thing just so you can stop asking questions. You only get 5 days to call off a year without them being held against you and if you're on a last chance they do not count. You only get 10 minutes a week to go to the bathroom on an unscheduled break. – more... There is a survey at the end of each call that asks how the customer feels about Netflix and they hold the no's against you and they could ultimately cost you your job. The only good thing about this place is the fact you get a free account. There is no job security and they will fire you at the drop of a hat. The schedules change and they do not take your bid into consideration. They don't care about outside issues you may have that will conflict with the time you work. If your doctor takes you off work they want you to still come to work and when you get there they will send you home and hold it against you. Do not expect a raise even though they tell you in orientation you will get one. Only a handful of people has made it a year there. There is a lot of favoritism and you have to suck up just to move ahead. They bypass the good agents and pick the ones who don't know anything to get promoted. They will fire you and ask you to come back. Take my advice, do not work there. – less
Was this review helpful?  Yes (4) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
A relaxed environment to bulid your experience in customer service.
Customer Service Representative (Current Employee), Farmington Hills, MI – March 4, 2013
A great company to work for with a diversed environment. You learn new things each day with high exspectations.
Was this review helpful?  Yes (1) – No – Comment

Mixer – March 7, 2013

Who's high expectations, The employer or the employee?

Bonzo – May 19, 2013

Because this is a smoke screen. Avoid this company at all cost

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Never Again (farmington hills, mi)
Customer service rep 1 (Former Employee), Farmington hills, mi – February 25, 2013
Pros: free netflix, benefits
Cons: management, schedule
I worked here for a while an it is beyond stressful! 1, management has there favorites if your not in the loop they find every reason to pick with you. 2, management does not no how to do payroll messed 2 of my checks horribly. 3, they continue to change your boss an your schedule so you never really have any time to do anything if you have kids this – more... is not the way to go. 4, there is no job security they are always bullying people that they will fire you which they WILL. – less
Was this review helpful?  Yes (4) – No – Comment

– March 5, 2013

Did you work part-time? I'm interested because they've called me for an interview, and I really just want something part-time evening/weekends. I mind my own business and not into making friends and mess like that, but do take your comments and others into consideration. I don't want any mess! Thanks for your comment.

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Good Job badf work environment
Customer Service Rep (Former Employee), Farmington Hills, MI – February 7, 2013
Pros: enjoyed talking to new people
Cons: poor management
I enjoyed the job!!!! The Managers need customer service training.
Was this review helpful?  Yes (2) – No – Comment

– March 5, 2013

Did you work fulltime? Wondering bcuz I have an opportunity to work, but I only want parttime. And I don't have time for mess!

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
This company sucks
Infotainment Customer Service (Current Employee), Austin, TX – January 21, 2013
Pros: n/a
Cons: n/a
Do not work for this company. It's not future or benefits.
This company is the worst place I have ever work in my whole life.
Was this review helpful?  Yes (3) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Pretty stressful place to work.
Customer Service Tier 2 (Former Employee), Austin, TX – January 7, 2013
Pros: lots of activities to blow off steam.
Cons: all the pressure to perform and maintain call times, csat's, and the many metrics everyday.
All the metrics have to be met or else. Customers are almost always maniacs and dealerships can be pretty shady. Good culture and friends aplenty.
Was this review helpful?  Yes (6) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Dead End
Infotainment Technical Support Agent (Former Employee), Austin, TX – January 7, 2013
there is no room for advancement in this company. They also can't exercise their policies on employees consistently, ALOT of double standard.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Summary
TL/Supervisor (Current Employee), Farmington Hills, Michigan – January 5, 2013
Daily time audits and payroll has to be complete. Along with monitoring KPI's and assisting with everyday issues with the product and also reaching out to the agent's that I manage.
Was this review helpful?  Yes – No (3) – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
A company who cares about money not people.
Customer Service Representative (Former Employee), Farmington Hills, MI – January 3, 2013
Pros: switching shifts, commission for sales
Cons: part time, the employees knew more than the managers. no room for advancements
Meeting the sales goal or the customer Service part of the job was good. I liked the training on the different products provided by the company it helped when getting the customers to change from one plan from another or one merchandise to another. The management didn't follow up on rules and regulations on products and changes for the company and customers.The – more... hardest part of the job was the scoring from the managers, they would find anyway to give you a low score. But disputing and reading the company do's and don'ts help you prove your point, the company has a info stream at your finger tips you can find the answer pretty fast. – less
Was this review helpful?  Yes (2) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
fun place but management has their favorites
Customer Service Representative (Former Employee), Austin, TX – January 2, 2013
Pros: close to home.hour lunches, customers.
Cons: supervisors praise the slackers.discredit the hard working
I was a CSR for GM I came on the training floor blowing the rest of my class away. I made the calls did the dirty work and the the customer what they needed in a very timely matter .I was always top CSR weekly and the team always asked me questions first before speaking with their TL.But there were always conflict with me and another Team Lead. He would – more... tell me i was doing everything wrong. meanwhile the other TLs said i was doing everything right. For this TL i worked too fast and productive so he micro managed me pretty tough. until the day he finally let the truth come out. He felt like I was a threat to his job. cause my teammates listened to me.my work productivity was always maxed but my CHT was too low. so i did whatever he asked to please him and change my CHT. I noticed the days i would be the team slacker everything was balanced enough for him and no complaints would come.but the days my work was shooting numbers through the roof we had to have a talk. i explained to him from a customers point of view you want understanding, fast and accurate especially when dealing with an automobile. He Flat out told me NO your not wasting enough time.. Im sorry when I have a job task at hand I like to be accurate and fast thought that was why I was hired. instead he wanted me to slack and act as if i lacked knowledge so that he could maintane his position in the company. Needless to say my relationship with Minacs didnt last long. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Loved it at first, but soon after things got worse.
Netflix CSR (Former Employee), Farmington Hills, Mi – December 14, 2012
Pros: free netflix, close to home, 15 min paid breaks
Cons: over worked under paid. managers had favorites. slackers got treated better than achieves.
I started with this company in march last year. Absolutely loved everything about it. I worked with Netflix as a CSR. Loved my co-workers and upper management. A few months later I was being paid the same as co-workers that slacked or lied to customers. Management had favorites and let people slide by. Myself and others were treated with disrespect – more... by customers that were lied to from previous co-workers. Customers weren't so friendly at all, and management didn't care how many times you were cursed at or threaten you still had to take call after to call without a one minute breather. If you're literally throwing up, they don't care, won't send you home. Hospital notices don't mean anything to them, ever after I got in a care accident. Worse of all I was doing everything to become hiring up, coaching others, getting amazing surveys back from customers and being on time. Management never gave me a promotion, and ended up de promoting people who deserved it more than their favorites that they picked. Team leads were having adult relations with a lot of their team mates on or in the buildings premises. I ended up leaving the job because I was promised a strict schedule so I could take care of family (had paperwork from the state and everything) and one day they tell me my schedule doesn't work and their going to hire someone who can work nights for less pay if I can't work what they want. – less
Was this review helpful?  Yes (2) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
HARD WORK MEAN NOTHING
CSR (Former Employee), farmington hills mo – December 10, 2012
Pros: co worker....experience
Cons: no compation for their employees
I WAS RECENTLY FIRED DUE TO ATTENDANC.......BACK IN AUGUST MY CAR WENT OUT SO I MISSED SOME DAYS I ENDED UP PAYING A FAMILY FRIEND 300 TO GET ME BACK AND FORTH TO WORK.....THEY MADE ME MISS DAYS AND MADE ME LATE SEVERAL TIMES....I LEFY ALL YHE SUPERIVISORS KNOW THINKING THEY WOULD UNDERSTAND. THEY WAS TRAINING ME FOR A CSR2 POSITION AND THEY KNEW HOW – more... I FELT ABOUT MY JOB.....STILL I WAS FIRED....NOW PRIOR TO MY CAR BREAKING DOWN AND EHEN I WAS ABLE TO PURCHASE A NEW ONE MY ATTENDANCE WAS ON POINT BUT YET I WAS STILL FIRED FOR THAT SCREW UP FROM AUGUST 10 YO SEPTEMBER 10 A MONTH EXACTLY...BUT HEY LOOK HOW THEY TREAT THEIR CUSTOMERS SO THE WAY THEY TREAT THEIR EMPLOYEES DONT SURPRISE ME ONE BIT. – less
Was this review helpful?  Yes – No (2) – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great Working environment
Customer Service Representative/Sales (Former Employee), Farmington Hills, MI – November 10, 2012
Cons: short breaks
Great people work for this company, most management included.
Was this review helpful?  Yes – No (1) – Comment

1 2 3 4 5
Review this company

About Minacs

Aditya Birla Minacs Worldwide offers BPO to big businesses. A provider of business process outsourcing (BPO) services, the company – Read more