There would be time when calls and tickets would come in bunches but also times when it would be quiet. I enjoyed the atmosphere and work culture. There were a diverse group of people who would try to perform good work and provide help when asked. I did not like the compensation as it feels too low.
Breakfast provided in kitchen on Friday mornings and lots of company events such as a customer service appreciation week where lunches were provided throughout a full week! Lots of other perks such as a great training portal if you wish to advance your career.
Overall this is a good place to work.