Worked with outstanding compassionate people, I loved it.
Customer Service Specialist, Intermediate (Former Employee) – Saint Paul, MN – September 14, 2012
A Typical Day at Work:
This would include, addressing customers' questions regarding State of Minnesota programs (broad integrated understanding of all Department of Human Services) , triaging phone calls, assisting walk in customers, as well as internal customers.
What You Learned:
How to provide outstanding customer service.
Do not take customer's issues personally.
Learned how to work with difficult people.
Management was very good.
Wonderful, compassionate, great listeners, and many have become my friends.
Hardest Part of the Job:
The Most Enjoyable Part of the Job:
You never knew what you were going to get day by day, that made it challenging.
1 full hour for lunch, and workout room in facility.
union job, difficult moving up the ladder.