The Care Manager Supervisor is responsible for the development, maintenance, and implementation of all treatment, care, and the Wraparound Process and all related documentation of these services. They are the administrator and supervisor of Senior Care Managers and Care Managers within their team. The Care Manager Supervisor maintains the Wraparound philosophy and ensures appropriateness of all Alliance supports and services. They administer and provide guidance, supervision, and evaluation of assigned Care Management teams.
1.Maintain responsibility for all children and families within their team.
2.Confers with Senior Care Managers and assigns new referrals to Care Managers.
3.Maintain focus on overall treatment of children and families, including the Wraparound Process, behavioral management interventions, and moving children to and maintaining them in a family home.
4.Attend Family Support Team meetings with all assigned Care Managers once quarterly.
5.Reviews and signs approval of Plans of Care or delegate this to responsibility to Senior Care Managers as appropriate.
6.Reviews and signs appropriate documentation in FAMCare.
7.Field phone calls related to specific cases when Senior Care Manager has already been contacted.
8.With Central Office, oversee management of adverse incidents related to assigned cases.
9.Observe Senior Care Managers with their Care Management staff at least one time per month.
10.Serve as the liaison with quality assurance in the Alliance Central Office.
11.Monitor outcomes and conduct utilization review.
12.Responsible for maintaining specified average costs of care for all assigned clients.
13.Advocates for the rights and needs of the youth and their families and for the least restrictive community based services (in the community of the family).
14.Ensure that staff are supporting connections through the use of family search and engagement techniques.
15.Conduct case staffing with care managers at least once per month with a specific focus on involvement of natural supports, safety of the child and family and progression towards the goals established.
16.Responsible for ensuring all policies, procedures, protocols, Plan of Care development and implementation, paper work, data entry and practices allow for the smooth and seamless delivery of services to children and their families.
17.Other duties as assigned by the Program Director.
1.Provides direct supervision and evaluation of the assigned Senior Care Managers and Care Managers.
2.Complete Care Manager’s and Senior Care Manager’s evaluations as needed.
3.Assures assigned team’s FAMCare data and client record (hard copy) is accurate, up to date, and adheres to established standards.
4.Monitors flow of paperwork.
5.Participates as a member of the administrative and clinical teams (CQI).
6.Facilitate Care Management Team meeting and keep the team informed of agency goals, objectives, policies, accomplishments, and problems.
7.Responsible for overhead costs of respective teams.
8.Be willing to travel as the job duties require.
9.Ensures compliance with all Alliance polices and procedures within contractual requirements.
10.Ensures the Alliance is prepared for being audited.
11.Participates in auditing providers for adherence to contractual agreements with the Alliance.
12.Make decisions in all personnel issues related to assigned Care Management Teams, including hiring, termination, evaluation and supervision.
13.Manage on-call process; be on-call or back-up on-call as scheduled.
14.Provide the Care Management and Senior Care Management Team professional development opportunities.
15.Represent the Alliance to the professional and social community. Communicate with supervisors and administrators across agencies at comparable levels.
Provided semi-annually during the first year and annually thereafter by the Program Director and Regional Operations Director.
1.Masters degree required and 3 years experience in psychology, social work, juvenile justice, guidance or other human service area. License and/or at least 1 year supervisory experience preferred.
2.Direct experience administering and/or providing Wraparound services.
3.Knowledge of the Missouri child and family service systems, i.e.: CPS, DFS, MRDD, Youth Services, Education, and Vocational
4.Advanced verbal and written communication skills.
5.Knowledge of the State of Missouri social service funding streams and Medicaid regulations.
6.A broad understanding of administrative issues, funding, program development, risk management, contracts, Personnel Law, and Managed Care.
7.Must be willing to travel.
8.Current Missouri driver’s license, good driving record, and vehicle insurance
9.Meet required background checks.
10.Computer skills in word processing, spread sheet, and data entry.
We are an EEOC Employer. Please forward your cover letter and resume no later than December 7, 2012.