Mitel Networks believes a company's legacy shouldn't include outdated communications technology. Mitel specializes in network systems used by small and medium-sized businesses primarily in the US to migrate from legacy voice phone systems to Internet-protocol (IP) equipment that handles both voice and data. Mitel also offers software for contact centers, remote access, and messaging. It sells directly and through telecom services providers, distributors, and system integrators. Founder and chairman Terry Matthews controls about 23% of Mitel's voting power while directors Benjamin Ball and Andrew Kowal together control around 42% through private equity firm Francisco Partners. Mitel completed an IPO in 2010.
Part of the funds raised in the public offering were used to repay loans. The rest was intended for general corporate purposes.
Revenue went up only slightly in fiscal 2011 compared with the previous year, rising only about 0.3%. The slight uptick was caused mainly by strong sales in the company's network services segment.
Mitel's offerings include cloud-ready software packages to address the needs of such industries as education, government, health care, hospitality, and retail. Mitel customers have included French supermarket chain Auchan, hotel chains Choice Hotels and Hilton UK Hotels, and the New York City Department of Education.
The company has provided more than 150,000 IP-based appliances that have served 7+ million users. It maintains about 80 offices worldwide and has more than 1,600 global channel partners to serve customers in 100+ countries. Mitel's strategic partners include Oracle, Research in Motion, and VMware.
Recent accomplishments in product development include software that helps integrate Apple iPhones and iPads with a workplace system and supports the Bring Your Own Device trend for employees. Another recent innovation is Mitel's Unified Communicator Advanced client software with VMware View 5, which integrates phones and mobile devices through desktop virtualization.
Boasting more than 1,400 patents and pending applications, Mitel has focused its R&D on integrated communications technologies for clients that have between 100 and 2,500 users. Though Mitel's original focus has been small to midsized businesses, it has expanded into serving large enterprises by developing products that can serve 65,000 users. – less