Mitel Employee Reviews

Found 30 reviews matching the search
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Go anywhere else but here!
Customer Service Representative (Former Employee) –  Reno, NVSeptember 3, 2016
This was quite possibly the worst company I’ve ever worked for. I was kept as a temp employee for over a year. When hired as a permanent employee, discovered the benefits are the worst. There is not any training for the employees. You either sink or swim. The customers are angry because their phone systems are lousy and the technicians that are supposed to work on them are rude to their coworkers and customers. It is a “good old boys club” for sure. If you are a woman, do not expect to get ahead or acknowledged for your efforts. The management is incompetent and ignorant. They are there only because it appears easier for the higher ups to not have to replace them.
Pros
It paid my bills for a bit
Cons
Unequal pay for women, rude coworkers and clients
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Mitel/Mavenir employee values changed after acquisiton where experience and employment recognition of service were not important.
Senior Support Engineer (Former Employee) –  Mt. Laurel, NJAugust 23, 2016
During Ulticom years, work days were met with challenging issues, but management appreciated the dedication and experience gained to serve customers and internal departments better and more efficiently. Mitel/Mavenir acquired the products that Ulticom supported/created but did not carry the same appreciation to the experienced employees.
Pros
varying work day; appreciated by customers
Cons
lack of appreciation by management;
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fun productive workplace
Project Coordinator (Former Employee) –  Columbia, MOAugust 7, 2016
Mite was a fun and productive workplace who cared about their employees. They supported and encouraged continuing education. As well as cared about their employees on a personal level.
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Good products and fun work
Technician II (Former Employee) –  Ogdensburg, NYJuly 25, 2016
The work was okay but the management was poor if not incompetent in some cases. Favoritism was also an issue with middle management.
Pros
The work
Cons
Management
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Fast paced work environment
Operations Support Engineer (Current Employee) –  Richardson, TXMarch 26, 2016
Best place to work/learn on newer and multiple technologies
No work-life balance
Talented co-workers
At times unorganized work environment
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Excellent manufacturing environment.
Manufacturing Technician (Former Employee) –  Bayamón, PRNovember 4, 2015
As a bench technician, I applied my college knowledge. As a calibration technician, further applications was implemented. That grows up my skills and responsibilities.
Pros
Technology approach.
Cons
Manufacturing plants depends on government taxes programs.
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Family Orientated
Training Specialist (Current Employee) –  Mesa, AZOctober 14, 2015
Good benefits. The company has made a lot of acquisitions which means potential opportunities. Good people who work hard despite no processes and ancient systems and tools.
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Mitel changeover
Senior Accountant (Current Employee) –  Dallas, TXSeptember 18, 2015
All just status quo but due to merger many are losing their jobs. A lot of communication but you can still feel distant from the company
Cons
lack of communication
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Customer Service
Customer Service PLUS (Current Employee) –  Mesa, AZ ? NewBraunfels,TX telecommuteSeptember 3, 2015
Great place to work at with great people. Equitable remuneration is provided. Awesome benefits. Company enjoys bringing lunch and breakfast.
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Great place to work. Usually hire from a temp agency and depending on performance will keep you on after 6 months.
MiCloud Technical Support (Former Employee) –  Reno, NVAugust 4, 2015
I enjoyed working there. I was hired as a temp. Usually they do all the hiring from temp agencies and depending on performance will keep you on after 6 months. After that the benefits and holidays are great.
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Great Product, bad go to market strategy
Cloud Channel Account Manager (Former Employee) –  Mesa, AZJuly 24, 2015
Their Cloud Based PBX product call Micloud Business has some serious limitations that Mitel's competitors are taking advantage of.
The product lacks simple integration with other mainstream business services like SFDC or any cost recovery or account codes. They limit their own hosted product, at the same time boosting the capabilities of the same product sold by the Premise based re-sellers,
Pros
Great platform
Cons
Not a competitive offering
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Great place to work.
Manager, HR (Former Employee) –  Mt. Laurel, NJJuly 7, 2015
A small software company where people are passionate about their work. Good work life balance. Management was very accessible and responsive. Incredible HR department.
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What a Disaster
Tech support (Former Employee) –  reno NVJanuary 25, 2015
They don't like women either in Reno they have this Mexican Man as a sup I'm Hispanic myself scared to death of losing his job anyone that knows more than him he fires. Everyone is a a temp " heads up businesses" you information is handle by temp agents scary that are very upset. not a good sign ...all information accounts ETC.and they treat people horribly Management truly don't know what they are doing it is shameful no training , fend for yourself it is scary work environment
Pros
none
Cons
all
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Macro Management. company truck.
Field Engineer (Former Employee) –  San Ramon, CAAugust 8, 2014
Knew what you were going to work on, Mitel.

Home dispatch, called in to get work load.
Do your work, drive home end your day.

Pay was not great, training and work experience immeasurable.
Pros
Home dispatch
Cons
Low Pay
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Hired Thursday fired Friday............
so unclear not even sure..... (Former Employee) –  Tempe, AZMay 30, 2014
Do not let anyone know how much you know as they may be intimidated. Thinking outside the box to make any process more efficient = BAD!! Those will lie to management so their own insecurities will be hidden, and what I can only assume is "job security". Also management does not have the audacity to give the real reason you are being let go during the exiting discussion, you may get to hear it from the rector....
In short all the negative reviews are correct, not a company to work for. Management has no idea what they are doing or any idea of how to make the business more profitable.
Pros
Was let go before I wasted a month of my life
Cons
Working off line is OK??...what????
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Offers a great opportunity to learn new products and self manage your daily job responsibilities.
System Implementation Specialist (Current Employee) –  Reno, NVMay 30, 2014
Each day is full of new opportunities to assist customer, develop product implementation and telephone network design.
Pros
There is always the opportunity to take on new challenges.
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Issues
Software Tester (QA) & Lab Technician (Contract) (Former Employee) –  Chandler, AZApril 1, 2014
They are no out of business or close to it. Mitel executives have no clue how to run a successful business. They ran Inter-tel into the ground have backroom deals in that acquisition.
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Good place to work
Technical Support Manager (Former Employee) –  Mesa, AZFebruary 25, 2014
Managed 20+ people in Technical Support. These people manned the phones answering installation and trouble shooting questions regarding telephone systems. The people are the heart of any company.
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DANGEROUS!! Death Threats allowed.
Technical Support Specialist (Former Employee) –  Reno, NVOctober 25, 2013
I found my tenure at Mitel fairly uneventful, though when it was discovered I was gay I was soon terminated. A death threat was made by another employee and this went unaddressed.

Once it was discovered I was gay, I was soon terminated.
Pros
Decent tools. Good hours
Cons
Diversity policy is abysmal, No stability
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constant change
Area Sales Executive (Former Employee) –  TXJuly 28, 2013
overall the poeple are great to work with but little to no guidance on how to get things done
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Overall rating

3.1
Based on 47 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.1
Job Security/Advancement
2.4
Management
2.7
Culture
2.9