Monotonous daily workload with a management staff unaware of our responsibilities. Due to this, they were not able to relay the correct information to higher management leaving us with no room for advancement. Upper management made themselves unreachable. Considered temporary employees during full tenure despite having a 40+ hour/week schedule. No training provided, had to learn all processes/tasks on my own which was not a problem for myself, but it was for others. Pay raises were promised and never delivered. In my 15 years of employment, this has been my worst experience.