Worst job ever. Lied to about details of job then threatened when we complained. Rock bottom pay. Company took extra wages when we quit.
I was hired through MMC Group in Irving, Texas to work for Securus Technologies in Carrollton, TX. There were so many issues working for this company. Too many to mention I think.
First off, I had another job offer through another temp agency when I was offered the position. The recruiter told me the pay was every week and the first pay-date was May 9th. I was told the pay was $10.00 an hour and it was the starting pay for everyone. So even though I have over 15 years of customer service experience I was unemployed so I accepted, The recruiter made it seem that the company was flexible and that if we missed a day there were a variety of ways Securus would offer us to make up the occurrence.
I was called out to orientation. In orientation there were several other people there. MMC was hiring in groups. They called us in and interviewed us and then we had to listen to a few calls. Then we were all handed about a dozen documents and told we had 5 minutes to read and sign. It wasn't long enough. Several of us complained and said we needed more time and she didn't care.
We were informed to come out to Securus technologies as "stand bys" just in case someone from that class who was suppose to start that day didn't show. We were told if we didn't show we would never be put on the contract. I drove the 30 miles each way trip to get sent home with all the others with a $5.00 gift card from MMC as everyone from that class showed.
MMC informed us that we couldn't miss a day for any reason and that there were no excused absences. We were told even if we "had a heart attack, or was in – more... a car accident" we could not get an excuse. Securus went further and stated even if we were "admitted in the hospital or had a sick child" we would not get excused. Unbelievable. The job only paid $10.00 an hour and we weren't suppose to miss even if we had a "heart attack" or a "sick child"?!?
When we finally started training at Securus three weeks later we were in for a rude awakening.we found out we didn't get paid weekly but biweekly. We were also told that the firstly date was not May 9th but May 16th. This was a substantial difference because many people were driving long distances and going that long without pay, especially since we waited three weeks for the job to start, was crucial on so many people we lost people immediately who quit the class.
We also found out that the details of the job regarding the removal of occurrences was different. So much information was different when we started some of my classmates requested Securus HR. Not only was information different, we found out that there were people at Securus still temping long after the deadline we were told we were suppose to be made permanent. When Securus HR came, They were informed about all the differences in what we were told and what was their actual policy and she basically laughed and said "sounds like the recruiter embellished details of the job" and then she commented to the horror of everyone in the class "that's what recruiters are suppose to do".
To make matters worse those of us who voiced our concerns had a visit from MMC's HR rep the next day who called us out of class and threatened our jobs, we were told Securus was "offended" that we had voiced these concerns.
To make matters worse the trainers email kept coming up on the projector in class and Every-time it came up she was complaining to MMC about various individuals in the class for rather trivial reasons, such as "this person was a minute late , that person goes to the restroom too much, etc."
It was an atmosphere of fear that was being cultivated so I quit.
I found out after I quit that my salary was being dropped down to minimum wage. Apparently MMC had put a clause in the paperwork that allowed them to drop people's salary down to minimum wage if we either quit (regardless of the reason) or were fired. I never saw this nor did many others in the class because were not given sufficient time to read the paperwork and were rushed. Maybe that was by design. After I resigned I sent HR an email requesting info about my last paycheck and they ignored me. I had to submit the email again to MMC management who forwarded it to MMC HR who advised me pretty much that they didn't care, in so many words, about the misinformation and that they would take basically $130.00(from my calculation) from my already meager salary and that in Texas this was perfectly legal to do. So it didn't matter that the recruiters lied to us. So for a 40 hour week, after taxes and my gas costs, I'm left with barely $160.00 dollars.
After I did a little digging I also found that MMC group had a lawsuit filed for nonpayment of wages in a federal court in Texas. I think I read they're trying to make it class action.
I can only suggest you avoid this company. It's not worth the headache. – less