Medical billing and customer service
Billing Specialist (Former Employee) – Chicago, IL – September 1, 2013
A typical day in the Mobile Doctors billing department would consist of finding home visits, ultrasounds, blood draw labs, or care plans to enter into our billing system. Each pod was responsible for one of the 6 states that MD operated in. We were allowed to listen to music, so long as it did not affect our data entry.
I learned how to accurately code and enter data from doctor's forms, and to decipher their handwriting. I learned how to successfully navigate Medisoft and run specific reports in the program.
Management was mostly unseen near the end of my tenure at the company, save for 5-10 minute meetings we would have with them once a week.
My co-workers were all wonderful people. We had a strong rapport with everyone in the office, often meeting outside of work for fun activities.
The hardest part of the job was, for me, creating an entire process for the customer service position and ensuring patient satisfaction with the new employee that filled this role.
The most enjoyable part of the job was being consistently recognized for producing some of our department's highest entry numbers and maintaining one of the highest accuracy ratings.
Able to listen to music, learning about medical billing
Low presence of management