Sales and Services (Current Employee) – Portland, OR – February 6, 2017
I have worked for Moda for 12 years. It takes many years to get a decent pay. The benefits are not bad. They do Micromanaging for employees that are in Customer Service, Billing, and Individual Sales, and any department on the phone. You tend to be treated with less respect, if you are non exempt verses exempt. I have worked both, Salary and hourly. It can be a fun place to work, but if you rub management the wrong way for, any reason, you will be placed on a 30 day notice, with possible termination of employment.
You do make nice friends and not so nice friends. Just like any other company, there is favoritism and you can be pointed out quickly with no compassion for from management. Management does have their favorites. It's best not to question any policy or procedure. I spoke a second language there, and was never compensated for it. No incentive whatsoever and was used as much as possible for that skill from all departments.
The most enjoyable part of the job was going home. P.S. If you don't take exactly the two 15 minute breaks or the 30 minute to an hour lunch, you will be reprimanded; meaning don't go over a minute or two over the required 15 minute break or hour lunch, only if you are non exempt. Exempt employees have it great there. Just being honest. They also only pay you for 37.5 hrs a week instead of 40 hrs a week.
The reason I stayed there so long was because I was an exempt employee and was not micromanaged, until, they changed my job to non-exempt. that is when it turned not so good.
If you are exempt, great breaks and lunches and Supervisors respect you
Non-exempt, you are treated as a little child with no respect
I have never worked for a company that didn't care like them
Medical Claims Processor (Former Employee) – Bend, OR – January 26, 2017
I worked for Moda for three years before I left. There is hardly ANY chance for promotion here unless you're related/friends with a supervisor. The most insulting part was that employees get WORSE benefits than their members. Raises are rare and only 5 to 10 cents. I started the working there, then left making nearly the same after three years. Employees HATE working there. If you ever talk to them outside of work (unless it's management) they will tell you how horrible it is and all about the drama they have to deal with. Due to financial issues, the company stopped giving employees holiday bonuses on how long you've worked there, instead they throw a holiday luncheon. Which isn't even worth attending. You listen to the "big wigs" talk about how much they "appreciate" you while the person you're sitting next to is crying because they can't afford Christmas gifts for their kids. AVOID.
Appeals Coordinator (Current Employee) – Portland, OR – August 13, 2016
The training is very extensive - generally placed into a training classroom for 6-8 weeks. The pay starts off good but then just relatively small yearly raises. Most departments have flextime and you have the option to work from home after 6 months which is great for more free time with friends and family. They have amazing benefits, annual company picnic, Christmas party, random drawings (concerts, shows, Gift-cards, more)! They pay for 1/2 of your Trimet passes, and they have free or very cheap workout classes ongoing throughout the year. Management is easy to communicate with and the people who work there are beyond amazing! I would highly recommend anyone to apply!
Flex time, benefits, great work environment, advancement opportunities
Senior IT Network Systems Administrator (Current Employee) – Portland, OR – February 6, 2017
This place is unlike any I have ever seen, they give you vacation time accrued, but no one uses it, in the fear of being fired, all employees only take some of the time that they have and that they are going to lose due to rollover cap. Management is inconsistent and changes constantly. High turn over due to the above.
Customer Service Representative Level 8 (Former Employee) – Bend, OR – August 26, 2016
Management is horrible. They micro manage everything you do. Alot of things are over looked, and theres a ton of favortism with management involving promotions, pay raises, and individual schedules. Seniority doesnt exsist. Great performance isn't rewarded. If you make too many mistakes they will get rid of you.
Customer Service Representative (Former Employee) – Bend, OR – October 11, 2016
Management is amazing and wants to see you successful, benefit package is not so great !! Great training provided. Learned a lot to help me move forward in my career. Did not like the uncertainty that was handed down from Portland to the Bend office.
Pharmacy Prior Authorization Coordinator (Former Employee) – Portland, OR – December 29, 2016
With all the different departments and needs for the company you can easily gain skills and advance your career. Pretty much an office job with weekends off for the most part and great coworkers. I worked with a great team and a great boss.
Medical Customer Service Representative (Current Employee) – Bend, OR – May 10, 2016
Moda Health stands for many things, good insurance, but with the federal government not paying their portion for Obama Care, the company has struggled. With these struggles, comes uncertainty. My opinion about my day is okay, they do not tell you that this job is a call center type job where you're tied to your desk all day. I have learned quite a bit as far as being able to quote benefits and working with Facets, being able to review claims effectively and efficiently. My co-workers were great and definitely helped the day go by faster.
IT, systems and management are very old fashioned and difficult to work with.
Web Team Java Developer (Former Employee) – Portland, OR – March 30, 2016
Old IT shop that is very behind the times. They have to work on a number of old and clunky healthcare systems with insanely complex database schemas that only a few specialists understand. Dress code has finally caught up with the rest of the tech sector. Developer skill levels and morale are low and the usual outsourcing to India has occurred here. Change management and security is a nightmare here. Systems are constantly falling over because of customized interfaces, over complexity and lack of testing and low quality. If you like unpaid overtime and weekend support calls work here.
Nice break rooms, location downtown
Low Morale, Gallows Humor, Trizetto Data, Insurance Company, Young Devs on Visas, Contractors, Build System, Change Mgmt System, Security Systems ...etc
Systems Engineer (Current Employee) – Portland, OR – May 22, 2015
Arrive early to work. Usually leave on time. I have learned a lot about SQL, EDI, and Scheduling software. Also, Perl, Python, Powershell and other scripting languages. Management is very top down and pretty old school and does not communicate down to the worker level very good. They are pretty fair and flexible, but promotions and rewards for good performance is not rewarded. Co workers are fine, but the team environment does not exist. Everyone does their own thing and it makes it difficult to make friends at the office. The hardest part of the job are the deadlines due to bad project planning. I really enjoy working with the scripting languages and watching my solutions function and provide value added services to the company.
Good starting pay. working with lots of tools and new issues every day.
Professional and fun to work because of the employees
Billing & Eligibility Supervisor (Former Employee) – Portland, OR – June 23, 2016
Typical day is very busy.
Open to new ideas and be innovative.
Love and enjoy working with co-workers.
When I took over the Medicaid Team they are way behind on e-files (1448 E-Files oldest date is November 2, 2015 and majority of their reconciliations are 4 to 5 months behind. I was able to get caught up in 32 days without any overtime and one less employee.
The most enjoyable about the job is working with staff and being able to be a mentor for them to be successful.
Claims Processor (Current Employee) – Portland, OR – August 5, 2016
Great employees, busy work environment, nice lunchroom. Enjoyed the people I work with. If you want learn and grow there are opportunities. Also had the ability to work from home after 6 months. Which I appreciated.
Very poor training and expectations are unrealistic
Medical Customer Service Representative (Former Employee) – Bend, OR – February 8, 2016
The expectations they have for you to do your job correctly is unrealistic. They give you poor training to start with and when you ask for more training or coaching, they deny it. The company is not sustainable. Co-workers who aren't at the management level are amazing and they make the job worthwhile, although you are not allowed to discuss any bad experiences in the break areas. You aren't paid enough for how poorly you are treated by customers and management. They don't treat you as a person, just a number on a sheet.
Sr. B2B/EDI Operations Technical Consultant (Current Employee) – Seattle, WA – February 22, 2016
Genuinely nice and pleasant people to work with and be around. HR seems to find the right mixture between qualified and possessing an enjoyable personality. Great time off benefits, paid coverage, flexible hours
Executive Assistant (Former Employee) – Portland, OR – April 24, 2016
At Moda Health, the entire staff were there for a common goal. They love what they do, they love their jobs, and the truly want to help people. I am honored to have worked with such hard working, diligent people, where integrity is paramount.