Moda Health Employee Reviews

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I have never worked for a company that didn't care like them
Medical Claims Processor (Former Employee) –  Bend, ORJanuary 26, 2017
I worked for Moda for three years before I left. There is hardly ANY chance for promotion here unless you're related/friends with a supervisor. The most insulting part was that employees get WORSE benefits than their members. Raises are rare and only 5 to 10 cents. I started the working there, then left making nearly the same after three years. Employees HATE working there. If you ever talk to them outside of work (unless it's management) they will tell you how horrible it is and all about the drama they have to deal with. Due to financial issues, the company stopped giving employees holiday bonuses on how long you've worked there, instead they throw a holiday luncheon. Which isn't even worth attending. You listen to the "big wigs" talk about how much they "appreciate" you while the person you're sitting next to is crying because they can't afford Christmas gifts for their kids. AVOID.
Pros
Flex hours
Cons
Leaving at the end of the day.
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Fun place to work!
Appeals Coordinator (Current Employee) –  Portland, ORAugust 13, 2016
The training is very extensive - generally placed into a training classroom for 6-8 weeks. The pay starts off good but then just relatively small yearly raises. Most departments have flextime and you have the option to work from home after 6 months which is great for more free time with friends and family. They have amazing benefits, annual company picnic, Christmas party, random drawings (concerts, shows, Gift-cards, more)! They pay for 1/2 of your Trimet passes, and they have free or very cheap workout classes ongoing throughout the year. Management is easy to communicate with and the people who work there are beyond amazing! I would highly recommend anyone to apply!
Pros
Flex time, benefits, great work environment, advancement opportunities
Cons
Pay could be better
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No Structure and bad management
Senior IT Network Systems Administrator (Current Employee) –  Portland, ORFebruary 6, 2017
This place is unlike any I have ever seen, they give you vacation time accrued, but no one uses it, in the fear of being fired, all employees only take some of the time that they have and that they are going to lose due to rollover cap. Management is inconsistent and changes constantly. High turn over due to the above.
Pros
Good Insurance
Cons
The perception doesn't match the reality
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The customers are great.
Customer Service Representative Level 8 (Former Employee) –  Bend, ORAugust 26, 2016
Management is horrible. They micro manage everything you do. Alot of things are over looked, and theres a ton of favortism with management involving promotions, pay raises, and individual schedules. Seniority doesnt exsist. Great performance isn't rewarded. If you make too many mistakes they will get rid of you.
Pros
Its a job
Cons
Experience
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Great company
Medical Claims Clerk (Current Employee) –  Portland, ORJanuary 22, 2017
Moda Health is a great company to work for. They work hard to meet customers needs. I just need more hours and better pay. Management seems to know what they are doing.
Pros
Flexable schedule, good people.
Cons
Rather not say.
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Great place to work in Bend !!
Customer Service Representative (Former Employee) –  Bend, OROctober 11, 2016
Management is amazing and wants to see you successful, benefit package is not so great !! Great training provided. Learned a lot to help me move forward in my career. Did not like the uncertainty that was handed down from Portland to the Bend office.
Pros
Health Insurance
Cons
Health insurance not that good
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Great place to work with options for advancment
Pharmacy Prior Authorization Coordinator (Former Employee) –  Portland, ORDecember 29, 2016
With all the different departments and needs for the company you can easily gain skills and advance your career. Pretty much an office job with weekends off for the most part and great coworkers. I worked with a great team and a great boss.
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Great Company
Membership Accounting Specialist (Former Employee) –  Portland, ORFebruary 3, 2017
This was a great company to work for.
The supervisors were respectful and I was treated as an adult.
Compensation could have been better for the job I was doing.
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Managed Care Environment
Supervisor Pharmaceutical Programs (Current Employee) –  Portland, ORSeptember 1, 2016
Coordinating with Providers and Members for pharmacy claims and prior authorization support. Gained advanced knowledge of the office and managed care setting.
Pros
Flex Scheduling
Cons
Unstable in Market/Digitally Behind in the Industry/Lack of Management Support
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Decent Company, Poor Communication Skills
Medical Customer Service Representative (Current Employee) –  Bend, ORMay 10, 2016
Moda Health stands for many things, good insurance, but with the federal government not paying their portion for Obama Care, the company has struggled. With these struggles, comes uncertainty. My opinion about my day is okay, they do not tell you that this job is a call center type job where you're tied to your desk all day. I have learned quite a bit as far as being able to quote benefits and working with Facets, being able to review claims effectively and efficiently. My co-workers were great and definitely helped the day go by faster.
Pros
Friday's are Casual Days
Cons
Tied to your desk
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IT, systems and management are very old fashioned and difficult to work with.
Web Team Java Developer (Former Employee) –  Portland, ORMarch 30, 2016
Old IT shop that is very behind the times. They have to work on a number of old and clunky healthcare systems with insanely complex database schemas that only a few specialists understand. Dress code has finally caught up with the rest of the tech sector. Developer skill levels and morale are low and the usual outsourcing to India has occurred here. Change management and security is a nightmare here. Systems are constantly falling over because of customized interfaces, over complexity and lack of testing and low quality. If you like unpaid overtime and weekend support calls work here.
Pros
Nice break rooms, location downtown
Cons
Low Morale, Gallows Humor, Trizetto Data, Insurance Company, Young Devs on Visas, Contractors, Build System, Change Mgmt System, Security Systems ...etc
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High School all over again
Membership According Rep 1 (Former Employee) –  Portland, ORFebruary 16, 2017
Depending on the department you work in you will either like your job or not. The department that I was in was like going back to high school all over again
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Moda
Systems Engineer (Current Employee) –  Portland, ORMay 22, 2015
Arrive early to work. Usually leave on time. I have learned a lot about SQL, EDI, and Scheduling software. Also, Perl, Python, Powershell and other scripting languages. Management is very top down and pretty old school and does not communicate down to the worker level very good. They are pretty fair and flexible, but promotions and rewards for good performance is not rewarded. Co workers are fine, but the team environment does not exist. Everyone does their own thing and it makes it difficult to make friends at the office. The hardest part of the job are the deadlines due to bad project planning. I really enjoy working with the scripting languages and watching my solutions function and provide value added services to the company.
Pros
Good starting pay. working with lots of tools and new issues every day.
Cons
Long hours due to unreal deadlines.
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Lack of communication between departments and management
Pharmacy Customer Service Representative (Former Employee) –  Portland, ORMarch 15, 2016
Typical call center. Pay is good and decent benefits. Lack of communication between departments from from management down to lower level employees.
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Professional and fun to work because of the employees
Billing & Eligibility Supervisor (Former Employee) –  Portland, ORJune 23, 2016
Typical day is very busy.

Open to new ideas and be innovative.

Love and enjoy working with co-workers.

When I took over the Medicaid Team they are way behind on e-files (1448 E-Files oldest date is November 2, 2015 and majority of their reconciliations are 4 to 5 months behind. I was able to get caught up in 32 days without any overtime and one less employee.

The most enjoyable about the job is working with staff and being able to be a mentor for them to be successful.
Pros
Customer Service Directors are very porfessional
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Great Company and benefits
Claims Processor (Current Employee) –  Portland, ORAugust 5, 2016
Great employees, busy work environment, nice lunchroom. Enjoyed the people I work with. If you want learn and grow there are opportunities. Also had the ability to work from home after 6 months. Which I appreciated.
Pros
Ability to work from home
Cons
Not feeling as connected to supervisor
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Customer service department
Medical Customer Service (Former Employee) –  Portland, ORFebruary 19, 2016
I do not recommend working in the CS dept. They make it very hard to move up also they don't pay well. They don't allow promotions for merit, only raises once a year.
Pros
Nice office
Cons
Low pay, no negotiation
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Very poor training and expectations are unrealistic
Medical Customer Service Representative (Former Employee) –  Bend, ORFebruary 8, 2016
The expectations they have for you to do your job correctly is unrealistic. They give you poor training to start with and when you ask for more training or coaching, they deny it. The company is not sustainable. Co-workers who aren't at the management level are amazing and they make the job worthwhile, although you are not allowed to discuss any bad experiences in the break areas. You aren't paid enough for how poorly you are treated by customers and management. They don't treat you as a person, just a number on a sheet.
Pros
Hour long lunch
Cons
everything else
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need improvement
Sr. B2B/EDI Operations Technical Consultant (Current Employee) –  Seattle, WAFebruary 22, 2016
Genuinely nice and pleasant people to work with and be around. HR seems to find the right mixture between qualified and possessing an enjoyable personality. Great time off benefits, paid coverage, flexible hours
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Wonderful Environment
Executive Assistant (Former Employee) –  Portland, ORApril 24, 2016
At Moda Health, the entire staff were there for a common goal. They love what they do, they love their jobs, and the truly want to help people. I am honored to have worked with such hard working, diligent people, where integrity is paramount.
Pros
Top notch people, top notch company
Cons
None
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Overall rating

3.2
Based on 46 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.9
Job Security/Advancement
2.7
Management
2.4
Culture
3.1