Supervisor/ head cashier/ cashier experience
Head Cashier/ Supervisor (Former Employee) – New York, NY – April 17, 2016
My typical work day consisted of pretty much being the second eyes and ears when the managers weren't present. Giving orders, zoning associates, scheduling breaks, answering questions for other associates that the managers would answer. Being there I have learned that every single person is going to react differently in certain situations. Whereas I would normally think "oh, this is how you should react", for example... a customer sees an item on sale online but its not on sale in-store. Lets say the customer tends to get irate, me being the person that I am, I quickly try to diffuse the situation but the customer still choose to be difficult. When i would think that since I was calm that the customer would be calm as well, nope I was wrong. Management there differed because I dealt with three different managers while i was there, my co-workers as well. They came and gone so I pretty much adapted the best way I knew how to. The hardest part about the job I would say was balancing different personalities. It showed me that I can cope in any giving situation. It also made me feel like my acting skills where being tested. Just channeling my inner selves that I didn't know existed. The most enjoyable part of the job was meeting new people. It was fun helping the customers and teaching them things as well, as far as the product goes. I learned that a little bit goes a long way, for instance, a smile can make a big difference.
meeting celebrities, different events, giving back