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Molina Healthcare
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44 reviews

Molina Healthcare Employer Reviews

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Compensation/Benefits
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Great Place to work
Medical Records Clerk (Former Employee), Reston, VA – May 22, 2013
Co-workers and management is very co-operative. I work as Medical records at Reston and Fairfax locations.
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It can be fun.
Intern End user Support Specialist I (Current Employee), Long Beach,Ca 90303 – April 30, 2013
Pros: work environment
Cons: sometimes difficult to move up to a position you would like.
I love working with computers and the people at Molina are wonderful to work with. There are times when a difficult problem may arise but with the proper communication and the willingness to help everyone is happy.
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Great flexibility, too much micro management
Clerical Assistant II (Former Employee), Albuquerque, NM – April 25, 2013
Pros: personal flexibility, breaks
Cons: benefits, micromanaging
The flexibility for home situations was amazing. However, they over micromanage and their benefits are no where near great.
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Strict , no non-sense work enviroment
Quality Assurance Analyst (Former Employee), Augusta, ME – April 11, 2013
Pros: flexable schdule
Cons: short deadlines
Typical day is reviewing, analyzing, and complete audits to meet report deadlines,.

I learned how to report and meet the companies contract requirements.

Management had a strict guideline to follow.

My co-workers were great team players.

The hardest part of this job is working long hours without any customer communications. Jut completed audits – more... all day.

Working as a team with co-workers. – less
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Expanding company
Care review Processor I (Former Employee), Long Beach CA – April 10, 2013
Pros: working largely unsupervised
Cons: workload is growing faster than staffing can handle.
This is a Long Beach institution. It is expanding accross the country. The grouth is a good thing but it is going through growing pains.
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Don't work there if you're looking for long term employment.
Member Service Rep (Former Employee), Albuquerque, NM – April 9, 2013
Pros: good wage & benefits, but nothing that great.
Cons: bad management help. forgetting what's really important/patients.
Assisting patients to the best of my ability is all anyone can do.
Of course when they curse you out on the phone & threaten you,
that shouldn't be tolerated.
Getting help with this is a challenge,
as no one wants to handle this including management.
There's a quota to be met & this is a major problem.
I didn't get any further in my job, after all the – more... years working
there barely a 3% raise each time.
They say the patient/member is primary when they're not.
All they care about is the money to be made & bonuses.
If you're not in tight with a supervisor or manager forget about
getting anywhere.
A lot of the co-workers are nice & try to help you when they can.
At the end of the day you're in the medical field to help patients
& not use them as a benefit for a reward. – less
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Good Company Poor Pay
Claims Resolution Specialist (Former Employee), Augusta, ME – March 20, 2013
Supervisors are generally good and care about employees, the company, however, is set on 0-4% salary increase which is discouraging
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Great place to work
Utilization Management Coordinator (Former Employee), San Antonio, Tx – March 18, 2013
Pros: advancements
A very well managed company with exceptional advancement opportunities. Employees are very friendly and willing to help you learn.
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Unorganized, impossible expectations, horrible management
Case Manager (Former Employee), Columbus, OH – March 16, 2013
Pros: you are sent to longbeach, ca for three days of orientation to the company
Cons: after longbeach, everything changes, no sick time, unable to use pto half days or to come in early or leave late without a huge hassle, toxic environment
Stuck in a cubicle, 10-12 hour days with little to no break are needed due to case loads(minimum of 50) and you still won't ever get your work done on time, no training, really poor supervision,strick start times/hours, even though you are salaried, higher pay than a Social Worker usual gets- but not worth the stress and stupidity that you will be working – more... under. CEU opportunity restrictions. Social Workers and RN's are treated differently, with little room for advancement as a Social Worker. Extreme expectations that literally nobody was able to meet, with no room for honest mistakes. No hot water in the restrooms or kitchen sink. Hardest part of job is dealing with very poor leadership, lack of training, and a negative, punitive environment. Restrictive communication in meetings, and with co-workers, ideas are not welcome. Nepotism, top heavy management, supervisors are rude, inappropriate, controlling and love intimidation, retaliation runs rampant, and no support from HR. Best part of the job are the co-workers, IF you are allowed to speak with them. RUUUUUUUUUNNNNNN away from this place fast. – less
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Terrible Place to Work
Enrollment Rep (Former Employee), Alexandria, VA – March 15, 2013
Poor management, luck of training and poor work division.

Stress and pressure always with poor payment. One ethnic group control the place (Spanish). No team work and cooperation. Always complain from co-worker to manager. There is no understanding between workers. There is always gossip.

There should be culture mix. The one ethnic group discriminate – more... the others and don't want to co-operate. Pushing the other race to leave the place.

I learned nothing. I lost what I have.

Thanks to god, I left that place.......

If you have another choice don't go to that place. especially the Alexandria, VA branch. I don't have any experience about other branches, – less
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Waste of time
Provider (Former Employee), New Mexico – March 7, 2013
Pros: insurance
Cons: management
Liability high. Top heavy management. Managed remotely from California. Lots of micromanagement. Insensible to personal needs. Perfect place for promotion for the non-degree person. Especially if you are a medical assistant. You could be supervisor in no time
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Tata2 – March 10, 2013

Hey guess what? The managers at your state must have moved to the state of Washington. Let us say good luck to the Bothell employees. They all need it so badly.

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Great place to work
Enrollment Representative II (Current Employee), Bothell, WA – February 24, 2013
Pros: everyone is really friendly
Molina Healthcare of WA is as great place to start your career. As it is a company that is growing. A typical day for an enrollment Rep. is answering call tracking email and claims verification of eligibility.
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one the worst work places to work for a software engineer
Senior Software Engineer (Former Employee), Long Beach, ca – February 22, 2013
Pros: fairly good healthcare insurance, average salary
Cons: stress, humiliations, back stabbing, uncooperative envirnment and low quality of code
I worked as a senior software engineer and had been seeing a very high turnout rate, people leaving in less than 4 months.
Although the owners recognized the trend and they are aware about the root cause which is incompetent Indian management who favors hiring consultants or fulltimes of Indian background, the high stress environment, buddy system, – more... no sharing of knowledge (actually few people have an ideea about what is going on with the code and applications as almost everything gets done by offshore team which also had low morale and full team got changed without proper transfer of code documentation) it does nothing to change the current low quality managment.
Work there only if you cannot find a job otherwise but be aware that you will fell stressed out every day for all the bad reasons.
No matter how much you deliver you will have no chance to get a good evaluation if not part of the buddy system.90% are from India. – less
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Terrible place
Member Service Representative (Former Employee), Troy, MI – February 20, 2013
Pros: benefits are reasonable
Cons: short lunch, no type of help, old and new employees are still lost on the claims and members side.
Management is absolutely terrible and can't help you with anything. Training process was not thorough and it was rushed. No one slows down to show you anything. There is no time in between calls and you don't have time to wrap up and take notes before the next call. Very unorganized and member services has to take care of EVERY call that comes to Molina. – more... Member services now has to do claims and everyone is lost. The claims department constantly messes up claims and when the providers call in, it makes the company look like they don't know what they're doing. – less
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Horrible Work Environment/Horrible Senior Management
Claims (Former Employee), Boise, ID – February 11, 2013
Pros: pay is decent
Cons: bad leadership, lack of professionalism, high turnover, toxic environment
This is one of the worst places I have ever worked. They do not follow to culture of the organization to any degree however claim to care about the employees. They have no morals and you can't trust your supervisors. The daily activities consist of people throwing whoever they can under the bus to cover themselves because they have no idea what they – more... are doing. Leadership does not pay attention to staff and has no idea what is really going on and have little to no professionalism to speak of. It’s a hectic, high stress, toxic environment for all the wrong reasons. While the management sit around gossiping and making the big bucks, they hand off all the real hard work to the employees. – less
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Poor management. No adequate trining provided. Unrealistic expectations..
Case manager (Former Employee), Doral, Fl – February 8, 2013
Pros: decent salary
Cons: no trianing provided, .lack of cooperation from other employees, new supervisor right hand did n ot know what the left was doing, badmouthing and gossiping was rampant .
Siting in a cubicle for prolonged periods of time. Did not learn anything. No training was provided. Poor Management. New supervisor did not answer my questions properly. Co-workers were "too busy" stated that the were not trainers. The hardest part of the job was trying to get answer to my questions. After 19 days, my computer and phone were not set – more... up, They expected me to do my work without the proper applications and training. The worst place to work. if you want to keep your sanity...stay away from this company. – less
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M1313 – February 13, 2013

Hi, I was interested in applying and would like to know if you can give me more information on the case load you had, if home visits were required and salary rate. Thanks,

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Productive place to work
Member Service Representative (Current Employee), Houston, TX – February 6, 2013
Pros: we received bonuses and free lunch from time to time
Cons: i have no negative things to say
I've learned a lot here at Molina, regarding Medicare and Medicaid.
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I loved working at Molina
Member Service Rep (Former Employee), West Allis, WI – January 24, 2013
Pros: have team meetings
Cons: you can either get an hour lunch or 30 minute lunch
I worked as a member Service Rep in West Allis, Wi and I loved my job I didn't have any problems I got along with management, coworkers and when there was a problem that the members were having such as transportation I did see some changes because I spoke with the president of the company when they paid hotel fee, transportation, air flight to California – more... for the classes we had when we were hired in. We also had a corporate credit card so I read everything everyone has said but no one said how the company paid for there flight to California and welcome them into the Molina Family. Maybe some of you have had a bad experience at your location or maybe it was just your attitude but I never had a problem with MOLINA. I give MOLINA KUDOS and I THANK YOU for everything. Just in case you want to know the reason I left is because I am moving out of state. For everyone reading don't let the ones that use to work for MOLINA make you think they are bad to work for try it out yourself. You never know they might just be the bad ones. The hardest part of my job as a member services rep was the members calling and complaining about how the doctors are billing them and not suppose to. The most enjoyable part of my job is being able to help the members and physicians happy and knowing when I get off the phone they are happy and satisfied. – less
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WORTHLESS – February 13, 2013

maybe you were lucky enough to work at a GREAT office where your supervisors were knowledgable but the truth is that 90% of the offices have the same issues; poor management; little or no training; constant change/employee turnover; favoritism/nepotism; 0 accountability; if you kissed up, you are one of the few employees that receives acknowledgement, but if you staty back and just do your job, you are never noticed; supervisors claim they are there to help you, but when you ask for help, they are too busy or just don't want to bother with you; the NEW trainings are great and state that the company is family friendly and that's just a bunch of bull because there is no compassion when you need it...

WORTHLESS – February 13, 2013

yes, the trip was great to California, but even at that, I feell that the company should invest in some more up to date software, rather than spending bucos of money on trips for people that only stayed with the company a few months and then left...

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worse company ever in life to work for.
ex member service rep (Former Employee), irving tx – January 19, 2013
Pros: decent work hours
Cons: the whole company avoid this place if you value your mental and physical health.
Management was the worse no help whatsoever. There was a lot of favoritism and you dont have work and life balance it's nonexistent.the pay is not that good for the mess that you have to go thru. No room for advancement unless you are in good with the management Basically this company is everything you dont want in a company. In addition to the horrible – more... benefits and low pay you dont have job security and if you have a disability or an ongoing illness fyi the insurance doesn't cover pre existing illness. You wont find that out until you get a bill for it in the mailing. Im giving all who reads this fair warning do not apply for this company you will regret it... – less
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Provider’s Rep
Provider's Rep (Current Employee), Irving, TX – January 14, 2013
Responsible for follow-up on each account, verifying status of claim, re-billing claims as necessary, verifying contractual adjustments on claim status, review why claim were not clean for the provider, verify eligibility for members. Adjust claims for payment, review appeals on claims. Provide information on checks that have been lost. Reissue lost – more... checks and information on cleared ones. Provide contracting information on new or renewal contracts. Responsible for government insurance payments on patient accounts. – less
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cccc – January 19, 2013

I come from the irving office and basically this is just a job description. The member service Rep 2 doesn't get paid enough to go thru all the mess with the providers.in addition to being on the phone with these providers you have to explain why the claim wasn't paid when they have all the right documentation together. That position is high stress and nothing enough pay for the position. Its bad enough that molina doesn't pay its providers claims but they dont even pay the claims for its employees. I commend anyone who is still working there.


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About Molina Healthcare

Navigating the murky waters of federal health care plans is no easy feat, but Molina Healthcare's mission is to help Medicaid – Read more