MoneyGram Employer Reviews

Lacking in Leadership at the mid-level. Assume upper management is good but have almost no exposure to them. No documented policies and procedures. Tough to navigate.

A typical day involves taking numerous calls regarding customer and agent troubleshooting. I've gained much knowledge; including compliance laws, international requirements, and consumer tendencies.
Management is always willing to listen and assist when needed. My co-workers are great colleagues and always assist each other. The hardest part of the – more... job is staying up to date with the constantly changing procedures. The most enjoyable part of the job is working with people from around the world. – less

The work is not challenging for one who has compliance and or law enforcement experience. New graduates would be an ideal candidate for the positions located in Frisco, Texas.

Running on old legacy system with patch work. $0 R&D budget so no new products to meet the market demand. Nothing innovative. It is like trying to sell cassette tapes but market switched to digital player.
Still a very good company to work for. A lot of nice people.

Very diverse company. Daily contact with other countries. Company opened 24/7 every day of the year.

A typical day was steady and busy

Learned about working in a mail room / post office

Great department manager.

Best part was delivery mail to all of the different departments.

Hardest part of the no help with the really heavy lifting.

The company is customer and employee focused.Training is extensive for employees and employees are rewarded periodically for job performance.

For freshers it provides a strong background knowledge on finance domain.

• Monitor and analyze transactional data for the identification of patterns and trends of questionable and/or suspicious activity as it relates to risks associated with the Bank Secrecy Act (BSA) violations, money laundering, fraud, terrorist financing and global sanctions lists.
• Marshal documentation to support reviews of potentially suspicious activities. – more... File appropriate government reports (based on jurisdiction), interpret findings and refer them for additional investigation or make a determination not to file based on decision matrix criteria as well as personal and professional experience.
• Conduct investigations involving written and verbal communications with agents, customers, law enforcement and MoneyGram employees.
• Stay abreast of risks, patterns and trends associated with the Anti-Money Laundering (AML)/Fraud areas and tools and techniques for analysis and trend identification
• Independently perform confidential research and analysis of financial transactions to evaluate suspicious and/or unusual activity. Utilize a variety of analytical techniques and computer systems to make informed decisions concerning consumer transaction patterns and work independently with minimal supervision inside a team environment.
• Perform verification for various entities that hit either the global watch list or internal deny list through investigation or interview. – less

Great training program, busy place, some times as many as 200+ calls in que, Learned alot about money orders and how handled

Large call center with many different nationalities.

Friendly staff and a lot of room for advancement

bad management; no sharing of information with employees;

There are many long time employees at MoneyGram. I love the people I work with in the office.

MONEYGRAM WAS ON THE CLOCK FROM THE TIME YOU LOGGED IN YOU WERE ON CONSTANT PHONE CALLS DEALING WITH MANY CUSTOMERS WIRING MONEY . I LEARNED ALOT FROM THIS COMPANY DIFFRENT CURRENCY ALOT OF LAWS DEALING WITH FRAUD AND THE FEDERAL TRADE COMMISSION.MANGAMENT WAS GREAT ONE ONE TEAM PLAYERS . THE HARDEST PART OF THE JOB WAS NOT BEING ABLE TO EMPATHEIZE – more... MORE WITH FRAUD CONCERNS THE MOST ENJOYABLE PART WAS LEARNING DIFFRENT CULTURES WITH CUSTOMERS ON THE PHONE AND CO WORKERS – less

Being a single mother, this company gave me the oppotunity to work different shifts to help accomodate my other duties being a single mother.

As a recruiter on the HR team I work with many leaders from IT, Compliance and all other areas. I have truly enjoyed each one and feel the strongest asset for MoneyGram is the people that work here. I also enjoy working for a mid-size company that has business all over the world.

I truly loved my job at MoneyGram. However, there was a constant shroud of uncertainty in the department. There were closed doors and rumors. Also, the lack of advancement opportunities was discouraging.

*Telephone operator
*Administration related work
*Daily report
*Maintenance of attendance report
*Maintained smooth relation with customers and important client.
*Looking after front office

TECHNICAL SKILLS:

Languages : C++, HTML, SQL.
Data Base : MS Access, Oracle, SQL Server
Methodologies : SDLC, Agile, Waterfall, Scrum, JAD
Reporting Tools : SQL Server Reporting Services using BIDS 2008
Operating Systems : MS-DOS, Window XP/Windows 7,
Software : MS Office Suite 2007/2010 (Word, Excel, Access, PowerPoint & Outlook), MS Visio 2010, MS – more... Project 2010, MS SharePoint 2010, Rational Rose, Adobe Acrobat – less

une journée de travail typique à la base
une personnel sympa, rigoureux