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49 reviews

MoneyGram Employer Reviews

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  • Job Work/Life Balance
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Call center
Customer Service Representative / HR Intern (Former Employee), Lakewood, COJune 27, 2014
Pros: benefits and employee refund tuition fees
Cons: compliance being outsourced, tech support already outsourced, health care was not the best
Help customer from all over the world to resolve their issues while using MoneyGram services.
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Very friendly and helpful management and supervisor teams.
Paper Products Specialist II (Financial Services) (Current Employee), Lakewood, COJune 10, 2014
Pros: excellent coworkers, continuous product upgrade, advancement opportunities and very friendly and professional work environment.
Cons: a second language would have been of great benefit.
MoneyGram International is extremely professional in every aspect. Training is excellent and enjoyable. The management and supervisor teams are attentive and take the time to assist whenever necessary. Team communication is very professional. Training and product knowledge are constantly updated immediately when necessary.

My coworkers are always friendly, – more... professional and willing to assist one another.

There are plenty of advancement opportunities.

A typical day at work would start with review of emails and product/ industry announcements. Calls would be taken and made immediately following and throughout the day a variety of issues regarding bill payments, wire transfer fraud investigations and inquiries, supply and check orders for agents and transfer concerns would be reviewed and addressed.

The most important thing I learned at MGI was to how to build upon my ability to communicate and fully establish excellent business relationships with the customers and represented the company in a professional and businesslike manner.

The most challenging part of the job: When it comes to someone’s finances, customers can occasionally (and understandably) become very difficult to deal with. As long as the rep is patient, understanding and able to fully communicate, matters can be resolved effectively and in an acceptable time frame.

The most enjoyable part of the job: Excellent coworkers, continuous product upgrade, advancement opportunities and very friendly and professional work environment. – less
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MoneyGram
Compliance analyst (Current Employee), Lakewood,COMay 7, 2014
Good work/life balance. strong company. good leadership. Great potential for growth.
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MoneyGram
Compliance analyst (Current Employee), Lakewood,COMay 7, 2014
Good work/life balance. strong company. good leadership. Great potential for growth.
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The people there are great to work with.
Admin. Asst. to VP-Procurement, VP-Audit, VP-Tax (Current Employee), Minneapolis, MNApril 30, 2014
Pros: location is easily accessible and teamwork within the department.
Cons: lack of technical support; many departments are moving to dallas
I enjoy the variety of responsibilities in the position and have learned many new programs.

My co-workers in the department are great to work with and willing to help out when needed.

The hardest part of the job was getting help with technical issues. The service center was outsourced and communication with the representatives was difficult.
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Great company
Treasury Analyst (Current Employee), Dallas, TXApril 17, 2014
Is very exciting to work with one of the largest money transmitter companies in US
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Contracts position
Compliance Analyst (Former Employee), Dallas, TXApril 1, 2014
Reviewed and analyzed all relevant KYA documentation received from agents for accuracy and recommendation of action
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Loved working at Moneygram! great environment and great people.
I.T. Support Technician IV (Current Employee), Lakewood, COMarch 31, 2014
Pros: was able to take hour lunches when we had pot lucks
Cons: health care was not the best
Provide technical troubleshooting for MoneyGram's agents in regards to their POE. This includes but is not limited to: connectivity issues, errors occurred during transaction processing, equipment replacement, handling calls from onsite support personnel (technicians, sales reps, trainers, etc), and troubleshooting all associated issues with agents – more... using the AgentConnect platform. That includes working with individuals from the corporate offices of those agents, as well as technicians and ITSG personnel. – less
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Productive and fun place to work
Sr. Manager - Project Management, PMO (Current Employee), Saint Louis Park, MNMarch 21, 2014
Moneygram has a great culture to work, very productive environment.
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Brief Synopsis of responsibilities while Recruiting for MoneyGram International
Talent Acquisition Consultant/ Contractor (Current Employee), Dallas TXMarch 17, 2014
Pros: high volume and fast paced environment
Cons: n/a
•Liaised between hiring managers, candidates, and human resource representatives (i.e. processed and submitted all candidates via ATS, managed recruitment process, advised hiring managers regarding candidate offers, extended verbal offers, negotiated offers, and provided formal offer letters).
•Provided guidance, advice, and process training to hiring – more... managers by setting up in-take/strategy calls to discuss all roles pertaining to their individual teams, the recruitment process, feedback, and expectations during the interview and hire process.
•Effectively partnered with HR Business Partners to ensure the correct hiring processes according to the company’s policies, job description approvals and updates, offer letter verbiage, etc.
•Recruited financial, information technology, and compliance professionals – less
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fun place
Agent Services Department, ASMG (Current Employee), Lakewood, COMarch 17, 2014
Pros: benefits and employee refund tuition fees
I have learned to always be there for the customers and helped them as best as i could.
It has always be a pleasure to work as Customer service Representative and also as a Compliance Analyst.
The hardest part of my job is to make the customers realized that they have been a victim of fraud or scam.
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MoneyGram International is a leading global money transfer company
Senior Manager - Global Procurement (Current Employee), St Louis Park, MNMarch 5, 2014
MoneyGram International is a leading global money transfer company. Through 334,000 agent locations and operations in 200 countries, the company is committed to providing affordable, reliable, and convenient payment services to customers around the world.
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Friendly environment to work at
Subpoena Analyst (Current Employee), Saint Louis Park, MNFebruary 19, 2014
Pros: nice work environment
Cons: ?
I am part of a great team. We are all hard workers and we enjoy working together.
My day starts checking e mail, organizing my tasks for the day according to the their priority. Help my co-workers when they need help.
I work with large spreadsheets and lots of information that needs to be filtered in order to provide the best product possible.
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Call Center
Superviso (Current Employee), LakewoodDecember 19, 2013
Pros: plenty of parking
Cons: one sided company... all about treating people like sheep
Total lack of communication. Fosters a communist mentality. Passive supervisors with no skill. Loves to keep the inept.
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Managing call center volume for +10 yrs.
Real-Time Analyst (Former Employee), Lakewood, coDecember 12, 2013
Managing call volume, reporting, analyize data, multi-task, data entry, managing outages, offering schedules, time off, vacation time, running meetings, managing outsourcer volume from other countries.
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Good Pay, Stagnant Career
Compliance Analyst II (Current Employee), Frisco, TXOctober 15, 2013
Pros: nice people, interesting work
Cons: lack of growth opportunities
The pay is pretty good at MoneyGram but there is limited career mobility.
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Very regimented.
Customer Service (Former Employee), Denver, COOctober 3, 2013
Pros: tons of overtime/money
Cons: had to work a few holidays but was compensated nicely.
Helping banks and customers (in my case from Germany) with money transfers to destinations all over the world.
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Not available at this time
Corridor Development Manager - US & Canada (Current Employee), Los AngelesSeptember 24, 2013
Lots of different responsibilities
Lots of internal and external stake holders
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Great place to provide a service to consumers in need
Senior Product Solution Manager (Former Employee), Dallas, TXSeptember 6, 2013
Pros: very satisfying work
Cons: new management and location of home office
Lot's of opportunity to contribute to product and process that makes life easier for the unbanked population.

Great team atmosphere with opportunity to grow and advance.
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Good company, good people, good experience
MANAGER, GLOBAL COMMUNICATIONS (Current Employee), Dallas, TX; Los Angeles, CAAugust 1, 2013
Pros: good people
Cons: work life balance
MoneyGram is a good company in a growing money transfer industry. Management provides strong vision and the people are great.

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