Supervisor - Technical Support Center (Current Employee), Denver, CO – August 18, 2014
When I started, the environment was dynamic, exciting and engaged. Employees were encouraged to contribute and often did far more than the confines of their job descriptions. Management communicated quickly across multiple levels of the organization. However over the last several years, the environment in Operations became progressively less engaged, – more... less optimistic, and less informed as cost cutting efforts took their toll on employee contributions and morale.
As of 2014, the Operations division will be off shored or outsourced, and obviously these mass layoffs have had a dramatic negative impact on engagement. – less
Assist customers and agents (Current Employee), Lakewood colorado – August 5, 2014
I got so much better with my computer skills because of my Jo here. The co worker are always there to help when you need help. All the supervisors are very detail oriented and make sure the company keeps it great reputation. The Hardest part of my job is waking up everyday at 12 am to be at work at 1 am. what i love mostly is putting a smile on those – more... customers faces. – less
Cons: from a-z; far to many to name as well as illegal actions.
MoneyGram is a dead end career that has numerous talented and skilled employees however they are never promoted. Work life balance is awful, you aren't asked to work overtime just forced to. Benefits are also very poor with each year getting worse. Management is very unethical and every employee that reports concerns are "mysteriously" terminated after – more... no previous write ups. – less
This is an environment short on flexibility and long on micromanagement. The leadership stays secretive and everyone walks on pins and needles because their jobs are held over them. If you are an experienced professional, this will be a difficult place for you to work because you are treated like an entry-level employee. From my role, I saw it happen – more... to numerous people. I don't know how the recruiters are going to find people to work here. If they do, they won't stay long. Turnover is extremely high. – less
Very friendly and helpful management and supervisor teams.
Paper Products Specialist II (Financial Services) (Current Employee), Lakewood, CO – June 10, 2014
Pros: excellent coworkers, continuous product upgrade, advancement opportunities and very friendly and professional work environment.
Cons: a second language would have been of great benefit.
MoneyGram International is extremely professional in every aspect. Training is excellent and enjoyable. The management and supervisor teams are attentive and take the time to assist whenever necessary. Team communication is very professional. Training and product knowledge are constantly updated immediately when necessary.
My coworkers are always friendly, – more... professional and willing to assist one another.
There are plenty of advancement opportunities.
A typical day at work would start with review of emails and product/ industry announcements. Calls would be taken and made immediately following and throughout the day a variety of issues regarding bill payments, wire transfer fraud investigations and inquiries, supply and check orders for agents and transfer concerns would be reviewed and addressed.
The most important thing I learned at MGI was to how to build upon my ability to communicate and fully establish excellent business relationships with the customers and represented the company in a professional and businesslike manner.
The most challenging part of the job: When it comes to someone’s finances, customers can occasionally (and understandably) become very difficult to deal with. As long as the rep is patient, understanding and able to fully communicate, matters can be resolved effectively and in an acceptable time frame.
The most enjoyable part of the job: Excellent coworkers, continuous product upgrade, advancement opportunities and very friendly and professional work environment. – less
Loved working at Moneygram! great environment and great people.
I.T. Support Technician IV (Current Employee), Lakewood, CO – March 31, 2014
Pros: was able to take hour lunches when we had pot lucks
Cons: health care was not the best
Provide technical troubleshooting for MoneyGram's agents in regards to their POE. This includes but is not limited to: connectivity issues, errors occurred during transaction processing, equipment replacement, handling calls from onsite support personnel (technicians, sales reps, trainers, etc), and troubleshooting all associated issues with agents – more... using the AgentConnect platform. That includes working with individuals from the corporate offices of those agents, as well as technicians and ITSG personnel. – less
•Liaised between hiring managers, candidates, and human resource representatives (i.e. processed and submitted all candidates via ATS, managed recruitment process, advised hiring managers regarding candidate offers, extended verbal offers, negotiated offers, and provided formal offer letters). •Provided guidance, advice, and process training to hiring – more... managers by setting up in-take/strategy calls to discuss all roles pertaining to their individual teams, the recruitment process, feedback, and expectations during the interview and hire process. •Effectively partnered with HR Business Partners to ensure the correct hiring processes according to the company’s policies, job description approvals and updates, offer letter verbiage, etc. •Recruited financial, information technology, and compliance professionals – less
Agent Services Department, ASMG (Current Employee), Lakewood, CO – March 17, 2014
Pros: benefits and employee refund tuition fees
I have learned to always be there for the customers and helped them as best as i could. It has always be a pleasure to work as Customer service Representative and also as a Compliance Analyst. The hardest part of my job is to make the customers realized that they have been a victim of fraud or scam.
MoneyGram International is a leading global money transfer company
Senior Manager - Global Procurement (Current Employee), St Louis Park, MN – March 5, 2014
MoneyGram International is a leading global money transfer company. Through 334,000 agent locations and operations in 200 countries, the company is committed to providing affordable, reliable, and convenient payment services to customers around the world.
Subpoena Analyst (Current Employee), Saint Louis Park, MN – February 19, 2014
Pros: nice work environment
I am part of a great team. We are all hard workers and we enjoy working together. My day starts checking e mail, organizing my tasks for the day according to the their priority. Help my co-workers when they need help. I work with large spreadsheets and lots of information that needs to be filtered in order to provide the best product possible.
Real-Time Analyst (Former Employee), Lakewood, co – December 12, 2013
Managing call volume, reporting, analyize data, multi-task, data entry, managing outages, offering schedules, time off, vacation time, running meetings, managing outsourcer volume from other countries.