Hockey Customer Service Call Center
Monkey Sports, Inc. - Corona, CA

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Call Center – Hockey sports knowledge required

Summary
Hockey - Are you as passionate about the equipment as you are the sport? If so, you may be interested in our Product Specialist position. The Product Specialist must possess intense knowledge of the equipment they’re dealing with and have the ability to convey this information clearly over the telephone to our customers.

Primary Responsibilities:
Answering incoming calls and make outbound calls with excellent telephone etiquette
Create sales utilizing exceptional customer service.
Ensure each customer has an informative and positive experience.
Create orders for the customer and assist them with questions regarding Lacrosse equipment.

Preferred Requirements:
Looking for a self-starter who is very reliable and highly motivated with a positive attitude.
Ability to clearly communicate and effectively listen to customers wants, needs and desires.
Must possess excellent grammar skills, fantastic communication and organizational skills.
Must work well with others, be personable and an energetic team player with a great background in customer service
Must be able to handle high pressure situations and high call volume.
Must be detail oriented and have the ability to multi-task.
Must be comfortable making outgoing calls and sell the product and our brand.
Respond to customer complaints in a professional manner and attempt to resolve complaints successfully in accordance with established guidelines.
Bi-lingual is a plus!
Knowledge of SAP a plus, but not necessary
Ability to type 30-40 WPM and Strong Data Entry/10 key
Experience with Microsoft Word, Excel and Outlook

If you have retail experience, knowledge of Lacrosse equipment and a customer first attitude we would love to talk to you.

Benefits:

  • Medical, Dental & Vision Insurance
  • 401k with Employer Match
  • Employee Discounts

MonkeySports, Inc. has been serving athletes around the world since 1999 with an expertise that comes from employing players and goalies who are passionate about the gear, the customer and the game. MonkeySports, Inc. continues to grow as an industry leader with 5 websites and 5 brick-and-mortar stores (Irvine & Santa Ana - California, Woodbridge -New Jersey, Norwood -Massachusetts and Sweden) and boasts a huge selection of gear for ice hockey, roller hockey, goalie, lacrosse, baseball and softball including trusted brands such as Easton, Reebok, Bauer, CCM, Warrior and many more.

The online stores operate under the banners of hockeymonkey.com, goaliemonkey.com, lacrossemonkey.com, homerunmonkey.com, monkeyteamsports.com and hockeymonkey.eu.


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