Customer Service Associate, Rancho Cucamonga, CA - November 10, 2017
Supervisors for the department did not help when callers became abusive with customer service associates. They allowed the callers to abuse them verbally and would expect them to handle the calls by giving discounts and accommodating them allowing the callers to abuse those policies to maintain even the smallest sales. Lunch times were scattered as to not allow co-workers to build relationships and the ability to socialize and feel comfortable working as a team and made them feel like robots. Although the CEO was a very nice person, he did not have much control over the policies that were set to be followed by the company itself.