This company only cares about them selves not one employee !!
Tech (Current Employee), Charleston WV – February 3, 2013
Cons: always on you for more never happy
They promise and never come thru, they fertilize the grass on the other side of the fence with a lot of bs! Not joking you have been told point blank !! Spade is a spade it is what it is !!!!! Good luck to you This company will lie to your face and then spit in it when you turn around !!! Always stressful they replace store manager every 6 months and – more... they don't care in the last year have had 3 managers and not one can do the job this company wants! There, wants are too high this store is in the west side of Charleston so we don't have a lot of big jobs coming in just 21.99 oil changes that they fill the lot with and turn away real work !!! Any other ? Stop by and ask – less
Store Manager (Former Employee), Hornell NY – December 7, 2012
Pros: access to a shop
Cons: everything, upper management, doesnt care about employees
I started as an assistant manager. I left after 2 years and received a call and asked if I would come back to manage a store. I did come back and ended up being there most of the time 72 hours a week. I turned the store around and made them a ton of money. Never received a raise however I was the top store in my market after turning my store around.
They – more... fired me for discounting when its company policy to price match competitors. They only care about their bank account and couldn't care less about the employees. I was doing so well I was a few weeks away from winning a trip. This place is a joke. They screw technicians pay all the time and don't pay the bonus like they are supposed to. – less
Manager (Former Employee), Maryland – November 30, 2012
This company does not care about its employees, hardly maintains their stores, and has barely any communication through the chain of command. They will expect you to relocate LITERALLY overnight. They are constantly changing out management and cannot retain technicians. If you are thinking about working for them make sure you understand their fluctuating – more... pay scales and I would suggest getting it in writing... They will change it and not tell you. – less
Store Manager (Former Employee), Rochester, N.Y. – November 6, 2012
Pros: stable company
Cons: make the company your life.
Just spent 3 weeks with Mr. Tire, a division of Monro Muffler. The business I worked at for almost 12 years was bought out by them. In the purchase contract, all of the employees were guaranteed their pay and benefits. Well, the closest I could come up with was about a 10-15 hour longer work week, $18,000 less per year. Working every holiday known to – more... man and soon to be open 7 days a week. They say it's for their customer's but it's for the shareholders. Their philosophy is to try to hit a home run on every customer and eventually someone will say yes. Not family oriented, long hours, no trust of their employees, no communication from upper management. They are not in the business of repairing customers cars or customer service, they are in the business of acquisitions. THAT is what is driving their stock price. Upper management are all payed in stock. Grind the lower and middle management to death so they have their golden parachute. – less
Help Desk Agent Level 1 (Current Employee), 200 Holleder Pkwy Rochester, NY 14615 – July 23, 2012
This company needs a lot more improvement towards management it’s a ok job to help build your skills on certain things I Feel iam not really trained on anything it’s more like you jump in the field and you learn things yourself kind of job which makes it harder to want to stay working here to even want to grow in this company at I Don’t have a life – more... really much anymore iam working just about every day including weekends and I think the pay is very much horrible and unfair I think The labor board should look into this. They have on-call and it’s based on half your pay rate even thou you take more call on-call or just about same amount of calls as if you are in your office. If anything I think It should be double pay for on-call if your take people's lives away from them and having them not be able to even go for a walk or enjoy there family or be able to go to Church or do anything religious outside of work. – less
The hours are long. However, depending on your ability and performance, it can be rewarding or tense. Management compensation is very good. Manager benefits include salary + commission. Additionally all employees are offered reasonably priced health insurance, long term disability and incentive awards. Depending on your district manager, support can – more... range from very good to non existing.
Company supplies current and updated diagnostic tools, though during my employment, I found that trouble shooting support seriously lacking and that I had to take out my own subscription to Alldata to get up-to-date trouble shooting advice. This may have improved since leaving the company 3 yrs ago.
Additionally, continual and on going training was seriously lacking. Again, this may have improved. Also, one other point about training, new manager training should be conducted at time of hire followed by mentor training, and then shop management. At the time of my hiring and to my termination, I found the reverse to be true ( as far as my district was concerned,) Again this may have been because of the fault at the regional and/or district level(s) or at corporate.
Monro has tie ins with vendor incentive and promotion programs that can be rewarding to both the manager and mechanics.
For the most part, I enjoyed my time with Monro. I, however, encourage Monro to test suggestions from its managers and/or mechanics. Suggestions and ideas that I implemented in my shop were shot down or told to remove only to be adopted by corporate a few months later. I am not sure that they were nixed by the district manager or from corporate. – less
Staff Accountant (Former Employee), Rochester, NY – March 1, 2012
The company is successful because it is profiting off of the bad economy. People are not buying new cars and keeping their cars longer so Monro profits from their business. With unemployment high, the company can treat the workers poorly and don't care if they leave because they are easily replaced. This company has high turnover. I would not consider – more... this a "family friendly" workplace. Salaried workers are required to work a minimum 45 hours per week, but they pay the same as companies working 40 hour weeks. – less