Staff Accountant (Former Employee) – Rochester, NY – March 1, 2012
The company is successful because it is profiting off of the bad economy. People are not buying new cars and keeping their cars longer so Monro profits from their business. With unemployment high, the company can treat the workers poorly and don't care if they leave because they are easily replaced. This company has high turnover. I would not consider this a "family friendly" workplace. Salaried workers are required to work a minimum 45 hours per week, but they pay the same as companies working 40 hour weeks.
Technician (Former Employee) – Huber Heights, OH – March 6, 2017
As a mechanic out of school I needed to get my foot in the door and thought this would be a great start. Turns out you make 9 bucks an hour to do destroy your body and fix cars. Very unlikely chance of making "break out" and terrible work hours and expect to be called in on your day off. Also twice I did not get my paycheck on the Saturdays they were promised. I do not like how customers or employees are treated and would never take my own vehicle there.
General Manager (Current Employee) – Conover jc – December 10, 2016
Monro is filled with a lot of great people that are family oriented with family values. Direct leadership is always critical to ones overall perspective. I have dealt with many folks at Monro at their executive level and these people CARE! It's a big company that has grown very quickly which is bittersweet in that there's plenty of opportunity for anyone that has ambition but you have to have the perspective that you are part of the solutions. This company will continue to be in top of its peers due to its overall character. I am proud to be part of this organization.
Technician (Former Employee) – Wysox, PA – August 13, 2016
Monro muffler is a terrible place to work. Almost 500 dollars every 2 weeks for insurance when only making 9 dollars and hour is ridiculous. Equipment is outdated and no chance of updating. District managers only care about making there bonuses therefore going beyond customer requests for service to find work that needs to be done whether they want it checked or not. This company does not care at all about their employees or their customers for that matter all that matters is turning a profit. With the 5.6% mark up on parts and over 100 dollars and hour on labor it's not hard to see why this company is one of the most complained about around my area atleast. Not to mention this company in no way complies with OSHA work place standards. And even though you are entitled to a half hour unpaid uninterrupted lunch break, you rarely ever get them, but you still won't get paid for that half hour whether you get a break or not
Very overwhelming, surrounded by immature workers type of work place
Stamper (Former Employee) – Rochester, NY – June 16, 2016
I had to leave twice for my daughters doctors appointments, after she broke her arm. Without any warnings, they fired me due to too many "schedule adjustments". You don't tell your employees your accommodating, when clearly your not. The employees also are very immature and all they do is talk negatively about each other. Last time I checked were not in high school anymore. The work load they gave me, for what they were paying me, was completely outrageous and anyone who stays in that position is out of there mind. Only reason I was there for two months was because it was paying my bills for the time being as I was looking for other employment opportunities.
Short breaks, said there not "mandatory", the work load they give you doesnt even allow you to have one
Store Manager (Current Employee) – Kalamazoo, MI – February 20, 2016
This a great company to work for. Great pay with lots of bonus opportunities just for doing your regular job! Additional bonuses available if your willing to work for them. Excellent management structure all the way to the top. Nothing feels better than getting the job well done phone calls from the President and CEO of the company! Down the line the zone and market managers for zone 6 and market 85 respectively are amazing. Highly caring, Family oriented men who worked to get where they are from the technician level so they understand potential frustrations and help you work through it. Extremely supportive at all times. Customer service is easy to handle when you are selling a great product with great warranties and the company to back it all up. My main goal is people safe secure and happy in their vehicles on the road and Monro helps me accomplish that goal daily.
Shop Manager (Former Employee) – Mass – August 31, 2015
The typical day wasnt bad at all. Helped customers and had decent employees to work with. Some of the daily routines could use a revamp. Also the computer system needs a overhaul. Stuck in the 90's it seemed with dial up systems.
Automotive Technician (Former Employee) – New Britain, CT – July 21, 2015
A day at work was to bring vehicle in first perform an outside inspection check work order for customer complain test drive vehicle if needed bring vehicle set up on lift support safety first. perform safety inspection then check for customer complain diagnose and write what is needed for repair and give to service writer to present to customer what is needed for repair , keep area clean and safe and also customer relations ,
This job does not let you have a life. Working 12 to 14 hour days average seven days a week is having no life. I did like the higher ups they were nice. always willing to communicate if you had any problem. Sometimes problem is call get voicemail and call back three days later. Overall I don't enjoy working here because I have no time with my family. No family events, No birthdays, they almost did not let me have off for my daughters birthday. The downfall is hours, Scheduling, Everyday working sometimes 14+ days with out a day off.
Higher ups nice and very willing to communicate.
If to busy no lunch, no breaks, no help, short staffed
Store Manager (Current Employee) – Tiffin, Ohio 44883 – February 18, 2015
A typical work day is providing customers with automotive service and solutions for their cars. Delivering smile and friendly atmosphere to your local community, while building trust in the automotive industry. My team and I work fast every day to do what is right for every customer's car. The hardest part is being rushed and wanting to help everyone right now when there may be a wait to get to their car.
Amazing support system, working with a great team and manager.
If you do not have a life, this is the place for you.
Store manager (Former Employee) – Old Saybrook,Ct – August 27, 2014
The only important part was sales dollars and listening to how much you have failed. Its never good enough. Job loss threats were ongoing from market manager. Very long hours, no time for family. There is no respect for employees. I have worked for this company for 7 years. Things have only got worse.
Employee (Former Employee) – pittsburgh – July 5, 2014
Monro is a terrible company. They only pay their techs $9 an hour or 12%. The company is a glorified Jiffy Lube. Most of the people they hire are just walk ins off the street with little to no auto repair experience. I wouldn't trust them to work on my bicycle let alone a thirty thousand dollar automobile. Stay away and find a reputable repair facility. By the way, they use the 19.99 oil change to bait you in trying to sell overpriced services. They actually lose money considering 5 quarts of oil and a filter is $20 athe parts store.