A great place to work, high character co-workers, family atmosphere
Computer Hardware/Software Technician (Former Employee) – Key West, FL – September 3, 2012
Days began answering help desk phone calls, most issues resolved on initial call, either by talking user through issue, or by using remote desktop software, to connect to machine, and resolve. Some issues required me to directly work on machine(mostly hardware issues). I maintained storeroom supplies(hardware, printer cartridges, etc) and distributed them accordingly. Some days we had special projects, such as rewiring(ethernet cables) new offices, or exisiting offices. I also setup new machines(PC's, Thinclients, Printers, etc), and repaired/upgraded older ones. My co-workers, and myself formed an efficient team, that solved issues quickly. Management gave us the tools to do our jobs, and were always there when needed. I really enjoyed helping our users solve their computer issues in an efficient manner, and enjoyed my interactions with them, many of whom I became friends with. The hardest part of my job, was leaving, to move to North Carolina.
working with high character individuals, being a member of an elite law enforcement agency.