Telephone Service Representative (Former Employee) – Milbank, SD – March 30, 2017
its ok. very fast paced. definitely need to be good with computers and crabby customers. need to learn/catch on FAST. barley any training. could not stress that enough that they need a personal trainer and or a better one. the co-workers are ok, alot of drama.the boss was kind of snoody and changed the rules with every mistake you made. great pay. all together though i had a fun, but short time working there.
good job if you like to talk to people and computers
Reservations Agent (Former Employee) – Kapalua – March 16, 2017
Hypocrisy in the management. Never any recognition for hard work unless you win at the popularity contest. Family medical leave is a big inconvenience to them if you need to use it, Gossip galore about : fellow employees, managers and even guests, from managers! Employees talk and slack all the time. If you try to bring a problem to the HR department, YOUR considered the problem, Management is a joke, Not enough staffing, lots of expected hours, if you do have overtime it's YOUR fault for not "magaging your time properly".
Receptionist (Former Employee) – Lancaster, CA – February 3, 2017
overall this was a awesome job everyone was nice and it was just a working experience to learn how to work with all kinds of people, i learner plenty of thing like how to greet people correctly and how to make people feel comfortable more then anything
Fine Dining Server (Former Employee) – Laguna Beach, CA – August 17, 2016
Training program for serving food and wine is excellent. Management does not follow Montage standards but expects from subordinates Excellent wine list and training program. Education is offered and ongoing as wanted by employee's.
Amazing spa culture. Associates are motivating, positive people who are incredibly uplifting.
Reception and Sales Specialist (Former Employee) – Laguna Beach, CA – July 8, 2016
A great place to learn! Not only will you improve in your approach to work, but personal growth is amazing as well. The training program is a gift to be able to take part in. Even if you leave Montage, you will take what you learn from working there with you in all aspects of life. Learning is taken seriously. The resort provides courses in health, sommelier, management... Just a wonderful place to work!
Engineer Mechanic II (Current Employee) – Laguna Beach, CA – April 4, 2016
Lack of manpower makes the job extremely stressful and overwhelming at times. As far as management is concerned, one has to take into consideration that the engineering department runs and maintains said facility, but it takes more personnel to complete the projects required versus management's perception.
Free lunches, if we have time to take a break.
Supervisors overconcern on one's time management. For example, "What are you doing? What have you been doing?"
IRD Telephone Sales Agent (Current Employee) – Laguna Beach, CA – January 10, 2016
I have been with this company for the last 5 years, I've seen some big changes in the last two years that seem to be going in a bad direction. The staff and Guests are not happy about the changes and we are loosing great Guests that have been with us since we opened. It's too bad, because this use to be such a great place to work, such kind and friendly people and the Guests were so happy to be here. With all the new changes with ownership we've seen a lot of good people leave to find other opportunities, as well as myself...unfortunately. I will miss the Montage and hope to find something that will better fit my needs.
Spa Guest Reception (Former Employee) – Laguna Beach, CA – July 7, 2015
Overall, I have felt extremely blessed to have had the opportunity to work for Montage. The Laguna Beach property is considered the flagship property within the company. The training received in customer service is second to none. They have a lot of faith in their employees and empower them to seek opportunities for growth within the company.
Be warned, however, that the hospitality industry is often difficult and humbling. Compensation is relatively lower than what similar positions in other industries might offer, and (in my observation) do not follow rising Cost-of-Living or minimum wage trends. Guest expectations in the luxury travel industry are high, and often seem unreasonable.
A successful Montage employee must have unfailing passion and drive in all that they do, with clear long-term goals.
Lunch provided by company, excellent assoicate discounts/rates, opportunities for growth and job advancement
Houseman (Former Employee) – Laguna Beach, CA – March 30, 2015
co-workers are super friendly and helpful it is a good place to work but the only downfall you have to many supervisors and they are never in the same page so its difficult to know what's expected from you.
Master Therapist (Former Employee) – Laguna Beach, CA – November 19, 2014
Very busy resort all year round. Clientele from around the World for vacation or business. Education was extremely important in the Spa environment and once a month the employees were learning a new modality, focusing on improvements or completing case studies.
Excellent compensation, uniforms cleaned nightly, free cafe for all employees, and the experience