Fine Dining Server (Former Employee) – Laguna Beach, CA – August 17, 2016
Training program for serving food and wine is excellent. Management does not follow Montage standards but expects from subordinates Excellent wine list and training program. Education is offered and ongoing as wanted by employee's.
Amazing spa culture. Associates are motivating, positive people who are incredibly uplifting.
Reception and Sales Specialist (Former Employee) – Laguna Beach, CA – July 8, 2016
A great place to learn! Not only will you improve in your approach to work, but personal growth is amazing as well. The training program is a gift to be able to take part in. Even if you leave Montage, you will take what you learn from working there with you in all aspects of life. Learning is taken seriously. The resort provides courses in health, sommelier, management... Just a wonderful place to work!
Engineer Mechanic II (Current Employee) – Laguna Beach, CA – April 4, 2016
Lack of manpower makes the job extremely stressful and overwhelming at times. As far as management is concerned, one has to take into consideration that the engineering department runs and maintains said facility, but it takes more personnel to complete the projects required versus management's perception.
Free lunches, if we have time to take a break.
Supervisors overconcern on one's time management. For example, "What are you doing? What have you been doing?"
IRD Telephone Sales Agent (Current Employee) – Laguna Beach, CA – January 10, 2016
I have been with this company for the last 5 years, I've seen some big changes in the last two years that seem to be going in a bad direction. The staff and Guests are not happy about the changes and we are loosing great Guests that have been with us since we opened. It's too bad, because this use to be such a great place to work, such kind and friendly people and the Guests were so happy to be here. With all the new changes with ownership we've seen a lot of good people leave to find other opportunities, as well as myself...unfortunately. I will miss the Montage and hope to find something that will better fit my needs.
Spa Guest Reception (Former Employee) – Laguna Beach, CA – July 7, 2015
Overall, I have felt extremely blessed to have had the opportunity to work for Montage. The Laguna Beach property is considered the flagship property within the company. The training received in customer service is second to none. They have a lot of faith in their employees and empower them to seek opportunities for growth within the company.
Be warned, however, that the hospitality industry is often difficult and humbling. Compensation is relatively lower than what similar positions in other industries might offer, and (in my observation) do not follow rising Cost-of-Living or minimum wage trends. Guest expectations in the luxury travel industry are high, and often seem unreasonable.
A successful Montage employee must have unfailing passion and drive in all that they do, with clear long-term goals.
Lunch provided by company, excellent assoicate discounts/rates, opportunities for growth and job advancement
Houseman (Former Employee) – Laguna Beach, CA – March 30, 2015
co-workers are super friendly and helpful it is a good place to work but the only downfall you have to many supervisors and they are never in the same page so its difficult to know what's expected from you.
Master Therapist (Former Employee) – Laguna Beach, CA – November 19, 2014
Very busy resort all year round. Clientele from around the World for vacation or business. Education was extremely important in the Spa environment and once a month the employees were learning a new modality, focusing on improvements or completing case studies.
excellent compensation, uniforms cleaned nightly, free cafe for all employees, and the experience
An Environment of Training, Learning, and Superior Guest Service
Spa Treatment Supervisor (Former Employee) – Laguna Beach, CA – August 2, 2012
The culture of the brand begins in the interview process and 2 day MORES training. You are then thoroughly trained and tested before you ever interact with a guest. The learning and testing is ongoing to ensure that all associates are confident and can consistently provide the highest level of service. I gained excellent guest relations and problem solving skills. The leadership team is hands on and it is a fun, but hard working environment and everyone has the same common goal, going above and beyond to ensure we can exceed our guest's expectations . The hardest part of the job is handling guest concerns when the highest level of service has been delivered, but the guest is requesting something that is not available, never saying no is sometimes hard to accomplish. The most enjoyable part of the job is building relationships with the fellow leadership team and associates and feeling part of a team where everyone truly desires to help each other succeed.
excellent pay and benefits, consistent training, complimentary employee cafeteria with great options
leadership team sometimes spread too thin, inter-communication sometimes not efficient, little flexibility on scheduling in leadership team