Pros: excellent pay and benefits, consistent training, complimentary employee cafeteria with great options
Cons: leadership team sometimes spread too thin, inter-communication sometimes not efficient, little flexibility on scheduling in leadership team
The culture of the brand begins in the interview process and 2 day MORES training. You are then thoroughly trained and tested before you ever interact with a guest. The learning and testing is ongoing to ensure that all associates are confident and can consistently provide the highest level of service. I gained excellent guest relations and problem solving skills. The leadership team is hands on and it is a fun, but hard working environment and everyone has the same common goal, going above and beyond to ensure we can exceed our guest's expectations . The hardest part of the job is handling guest concerns when the highest level of service has been delivered, but the guest is requesting something that is not available, never saying no is sometimes hard to accomplish. The most enjoyable part of the job is building relationships with the fellow leadership team and associates and feeling part of a team where everyone truly desires to help each other succeed.