Pros: free lunches, encouraging staff
Cons: not enough hours in a day
A typical day at the Monte Carlo would start out w/ reviewing the daily schedule, who was working what station/bar on the casino floor, and giving the first of many hourly encouraging clocks. The majority of time was spent on the floor, ensuring that Customer Service was first on everyone's agenda.
I learned a whole new way of placing orders, as in – more... bar orders, both for FOH and BOH.
The other managers worked hard, but didn't seem to work together all the time.
The hardest part of the job for me was feeling as if I wasn't learning their policy and procedures fast enough.
The best part of the job was seeing how hard the employees worked and how well they all worked together. – less