Pros: free healthcare
Cons: no advancement, rotating schedule makes it hard to plan anything outside of work (doctors appts, etc)
I was a Customer Service Representative doing medical and pension benefits for a fluctuating number of clients but the number was always 10+. The company seemed as though it was going to move it's US base to Atlanta, Ga when they opened a call center down there. A significant number of upper level client directors and processing analysts took more secure employment opportunities. The company has only hired a few people here and there to replace the lost directors and analysts. As a result, an unreasonable amount of work is circulated to everyone who is left. A typical day for a CSR is answering 30-50+ phone calls, managing client email boxes (and responding to emails asap), keeping detailed notes of each call, handling emergency updates by sending password encrypted emails to carrier contacts, working to resolve ongoing issues, and keeping track of everything you do because it's very important that you be able to account for 90% of what you do all day if asked to produce such a record. It's an "everything needed to be done yesterday but don't worry you might get a $0.20cents/hour raise next year if you continue to work yourself into the dirt" kind of attitude/atmosphere and not a company I would recommend to anyone. They have promoted CSR's twice in the few years I've been there but really promotions seem to be half based on nepotism and half on talent.