Morneau Shepell Employee Reviews

Found 25 reviews matching the search
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Not stable
Benefits Analyst (Current Employee) –  Atlanta, GADecember 1, 2015
Company has a lot of potential but no job security. Started off as a contractor and was hired full-time after 8 months. Management has no idea how to do processes and no training.
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Growing Company with potential
Operations Analyst (Current Employee) –  Atlanta, GAOctober 14, 2015
Nice work place with good support and attention. Quality is good and aspect of peers are welcomed. Learn a lot and escalate to different levels of knowledge.
Pros
flexible time, 1hr lunch, OT accepted.
Cons
arrangements, managments, knowledge of lead not there
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Overworked and Underpaid
Systems Consultant (Former Employee) –  Atlanta, GASeptember 25, 2015
Way behind the curve and not keeping up. Below average compensation. Poor management that will lie to your face. Quickly losing skilled employees. Canadian company that doesn't understand how to run a US business.
Pros
None
Cons
Low pay, incompetence
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Low employee morale and draining work culture
Case Management Team Lead (Former Employee) –  Atlanta, GASeptember 17, 2015
I am very appreciate of the opportunity to have gained a thorough knowledge of healthcare benefits and billing. Initially, it was an exciting work environment probably because the employees were allowed to contribute to day-to-day process improvement. However, with the constant change in the management staff/direct reports was not handled in the most professional manner, communication throughout the company is poor and no organizational chart was provided which also added to the confusion around the workplace.

Employees are not appropriately compensated for the ever increasing demand for productivity. The moral is low and the work culture is draining.

One plus is the annual team building outing at Top Golf and the employees were occasionally awarded luncheons and monthly birthday cakes were provided.

Healthcare Benefits is a relatively new line a business for Morneau and I will admit there is an effort to bring structure to this line of business. Unfortunately, I was not interested in continuing to endure the mistreat during the growth process.
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productive and fun work place while working with MS. Interested to learn more on the Health welfare management.
Sr QA Analyst (Current Employee) –  Dunwoody, GASeptember 15, 2015
• Extensively used JIRA for defect tracking, status reporting and change requests
• Review assigned project requirements and work closely with BA for clarifications.
• Worked with technical team lead and product owner to understand functionality and the agile process
• Create necessary test data prior to test execution
• Executed manual test cases and track the defects accordingly
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no job security, incompetent management, no real leadership
Rem-X Contractor/Member Services Support (Former Employee) –  Atlanta, GAJune 4, 2015
I hope for the employees sake, that things change. This place is not stable, practice unfair policies, and the current leaders are messy, gossipy and do not have the skill set or professionalism to lead a strong workforce.

New people are coming in but they have a long way to go.

This is a new company so maybe in the next 2-5 years they will develop true core values, fair hiring and firing practices, and develop strong professional leaders who communicate well, care about the business growing, care about the consumer as we as the subordinates within the company.
Pros
decent pay
Cons
short breaks, no leadership for unique situations, unfair hiring practices, atmosphere is ghetto
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The Devil Wears Prada
Support Services Manager (Current Employee) –  Atlanta, GAMay 3, 2015
The Devil Wears Prada sums it all up. I went from working with an Angel to working for the Devil's Advocate. Middle management down to the front line employees are working to provide structure and the best service possible.
Pros
Middle managment and staff like comedy "The Office"
Cons
Upper management like the drama "Devil's Advocate"
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This was an intersting place to work
Billing Analyst (Current Employee) –  atlanta , GaMarch 29, 2015
This company has taught me a look in the business analyst area. I have learned alot about the configuration world and how to run and read sequels and 834 files
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It's ok
Benefits Analyst (Former Employee) –  Dunwoody, GAFebruary 24, 2015
Not a place to give your own opinion at.
Wonderful coworkers but management has hard time with managing
Great parties for all employees
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fast pace, nice
Member Service Representative (Current Employee) –  Dunwoody, GAFebruary 18, 2015
nice area to work in, nice co-workers, nice management. Other than the irate customers, nice place to work. Leardership team are also helpful and nice
Pros
free lunches
Cons
irate customers
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Good Opportunity
Benefits Analyst (Current Employee) –  Atlanta, GAFebruary 12, 2015
Work life balance is excellent in some departments and completely non-existent in others. Not much I can think of but a great benefits package
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Small Company
Benefits Analyst (Current Employee) –  Pittsburgh, PAFebruary 11, 2015
Nice work environment. Upload enrollment applications into respective member accounts. Update and correct member accounts for enrollment. Speak with members regarding discrepancies on their accounts.

My co-workers are a good group of people to work with.

The hardest part of the job is to tell a member that they missed open enrollment and have to refer them to HealthCare.gov.

The most enjoyable part of my job is to know that I did my best to help serve the customers.
Pros
open work schedules
Cons
not having the opportunity to work from home if the need arises.
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TeamWork
Operations Analyst (Current Employee) –  Orlando, GAJanuary 20, 2015
Providing coaching and feedback, client and customer escalations. processing refunds
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Lack of Management, Direction and Employee Security
Client Services (Current Employee) –  Atlanta, GAJanuary 19, 2015
Lack of Management, Direction and Employee Security. Lack of Advancement Opportunities.
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Ok place to work
Member Service Representative (Former Employee) –  Dunwoody GeorgiaDecember 12, 2014
The job was a temporary job and I was not really able to access most of the company.There could have been more recognition for employees, and more assistance. The company is fairly new to the United States and their were some growing pains, and processed the were not in place.
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Outsourcing
BENEFITS ANALYST (Current Employee) –  Atlanta, GeorgiaDecember 2, 2014
Great outsourcing company. They are embarking and excelling on the Health Republic Entity. Morneau Shepell takes care of their employees and take pride in their product.
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Difficult workplace
CALL CENTER COACH (Current Employee) –  Pittsburgh, PAAugust 15, 2014
Hardest part of the job is to keep up with changes in upper management. No consistency.
Cons
benefits, salary
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Friendly but frustrating
Business Operations Administrator (Former Employee) –  Pittsburgh, PAApril 22, 2014
As a customer service representative, I hoped to help people solve their insurance problems and issues. It was frustrating that the only thing I could do was take their information and pass it along. Customers were frequently displeased with the lack of response, and I was unable to push for more assistance.
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More work given than can be reasonably handled
CSR (Former Employee) –  Greentree, PAAugust 27, 2013
I was a Customer Service Representative doing medical and pension benefits for a fluctuating number of clients but the number was always 10+. The company seemed as though it was going to move it's US base to Atlanta, Ga when they opened a call center down there. A significant number of upper level client directors and processing analysts took more secure employment opportunities. The company has only hired a few people here and there to replace the lost directors and analysts. As a result, an unreasonable amount of work is circulated to everyone who is left. A typical day for a CSR is answering 30-50+ phone calls, managing client email boxes (and responding to emails asap), keeping detailed notes of each call, handling emergency updates by sending password encrypted emails to carrier contacts, working to resolve ongoing issues, and keeping track of everything you do because it's very important that you be able to account for 90% of what you do all day if asked to produce such a record. It's an "everything needed to be done yesterday but don't worry you might get a $0.20cents/hour raise next year if you continue to work yourself into the dirt" kind of attitude/atmosphere and not a company I would recommend to anyone. They have promoted CSR's twice in the few years I've been there but really promotions seem to be half based on nepotism and half on talent.
Pros
free healthcare
Cons
no advancement, rotating schedule makes it hard to plan anything outside of work (doctors appts, etc)
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Lack of training, poor management,employees and management use drugs
Customer Service Representative (Former Employee) –  Atlanta, GAAugust 18, 2013
This is by far one of the worse call centers I ever had the pleasure of working in, the call center manager has no benefits knowledge and is quick to tell you that "this is not his job", it is very apparent he uses drugs along with several other employees including HR. The so called training consists of a powerpoint (if your so lucky), a few handouts and sitting with other employees for a few days. Benefits analysts were constantly complaining about their jobs as if they did anything to begin with. Other people in the office are not friendly and acted as if we were invading their space. If you are looking for a position where you won't be happy and will dread coming to work everyday...this company is for you...if not, don't waste your brain cells.
Pros
the office is located in a nice building
Cons
management is horrible, breaks are short sometimes cancelled, people in the office aren't friendly, favoritism shown to certain employees
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Overall rating

2.9
Based on 70 reviews
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