The firm is medium sized and it's obvious the management has stressed that in selecting people to work at the firm that one of their priorities are people they would enjoy working with. This is unusual for any company.
The infrastructure needs some work as far as providing support for new hires in the support group.
Communications are an area of opportunity as far as feedback on job performance. The level of communication is wholly dependent on the attorney you work for, there isn't a process in place to ensure the feedback occurs otherwise.