Service Tech, Charlotte, NC - February 27, 2015
I worked a few years at this place and found out quickly what kind of people they wanted. They want salesmen!! It does not matter if you are technical and can troubleshoot. Revenue first and then fix the customer second is there culture. About a week after I started, a technician approached me and asked if I would install a compressor since he was unable to do so. I agreed. When I arrived at the job site I wanted to find out for myself what the problem was with this compressor. I did some troubleshooting of my own only to find out the compressor did not need to be replaced. The only thing wrong with the system was a broken wire. I repaired the wire and the A/C system ran perfect. This technician was going to charge a homeowner over $3000 to replace a compressor for no reason at all. This technician is a "MILLION DOLLAR REVENUE PRODUCER". After that, I could see how he did it!! 3 years ago, they started the tech builder program. They would mass hire up to 15-20 new employees that yesterday worked at Burger King, 7 Eleven or Toys- R-Us and train them in a span 2 months. Come on now, it takes more than 2 months to learn heating and air. After 2 months these guys are in vans, going into peoples houses, they don't have a clue what they are looking at and trying to sell products. As an experienced technician, I would have to go back on the calls these guys were on earlier in the day and fix there mistakes because they didn't have a clue what they were doing!!! Technicians were told to sell a part even if we were unsure of what the problem really was. This opened up the doors to sell high priced repairs to get the revenue and technician received 10% commission on the repair!! How do you think they pay for all of those commercials?