Initially it seemed like a great place to work and gain experience. Definitely not a long-term career. The pay is low for the work that's expected and the upper management and administration seem out of touch with the clients and the day to day functioning of the day programs. A continuous lack of communication between the departments makes serving the clients effectively difficulty, at times impossible. The poor communication and disconnect of some staff sometimes creates an environment that enables poor client performance and even laziness. There's potential for this place to live up to its mission, but not without some serious changes starting with the quality of staff and pay.
No office space or structure breaks, insulting pay for degree holders, inconsistency with expectations management and staff
Opportunity for Advancement YES WILL YOU BE HAPPY?
Residential Counselor (Former Employee) – Ellicott City, MD – October 13, 2015
I worked with this company for 3 years. I truly believed that I could stay longer had the management not been so unprofessional. They treated the clients and certain staff poorly. The work environment is very "cliquish" and non inclusive. The hardest part of the job was the staff interactions. The most enjoyable was working with the clients and their families and making a difference. Many of the youth I worked with have been returned home to their families and I occasionally run into them in the community and it is truly beautiful that they are doing so well vs where they had been!
I enjoy helping people in the mental health field there is a lot to learn about mental illness. I get along well with my coworkers and clients. I have been in the mental health field for 20 years and have been on my current job for 13 years. I work with children and adults and this is the most enjoyable part of my job. The hardest part of my job occur when I get someone who do not qualify for our program and they are in need of intensive help.
I get a chance to help the clients get the help they really need.
Residential Counselor / Case Manger (Current Employee) – Baltimore, MD – July 22, 2015
Great place to start a career, to get your feet wet and move up. I enjoy working with my team of staff and clients. Hardest part of job was when a client would go missing or refuse medication. But i really enjoy working there.
Client Support Representative- Has (Current Employee) – baltimore,MD – June 22, 2015
Client Support Representative- Has first point of contact to patients, their families/representatives, outside agencies, and referrers to respond to inquiries for outpatient admission or referral. Gathers demographic and insurance data, identifies appropriate clinicians, and schedules appointments. Works closely with other offices to coordinate efforts and ensure timely, quality customer service for all inquiries. Demonstrates knowledge of Sheppard Pratt programs and services in interactions with internal and external groups. Enters required information and charges into on-line system. Verifies insurance coverage and benefits and acquires proper pre-authorization. Provides clerical assistance to front office. Collect vital signs for every client that comes into clinic and record them in to electronic files.
Its very educating as you meet new people, new environment, learn approach to challenging situations, interact with top mgt officers and collegues in resolving conflicts and at the end clients are satisfied.
I appreciate what mosaic was trying to do with their corporate culture, but in practice it ended up being a very messy affair. management does not convey expectations, employees don't communicate well and often disregard client well being in favor of watching tv. I was very often asked to go into situations that were not safe and not a part of my job description to do things that were outside the rules set by the company, but due to almost no accountability up the chain of command and the unchecked independence of the individual branches, none of this was ever reported, and no plan was ever made even after multiple situations that required police response.
very independent job with very little accountability from management
very independent job with very little accountability from management
Administrative Assistant I (Current Employee) – Towson, MD – May 5, 2014
Greet patients, schedule follow-up appointments, gather demographics and insurance data, faxing, filing, speaking with pharmacies, assist the Dr.s and therapist,typing memos
There are many courses that you are required to take that are beneficial to your job responsibilities as well courses that you are made to take that do not even pertain to your job position and not at all of any assistance to helping you advance. When you sign up for any of the courses, which are required to be taken during your work hours, your immediate supervisor/manager won't adjust your schedule accordingly and therefore make it impossible to attend your required courses. Of which you will be reprimanded by your Supervisor/Managers Supervisor for signing up for the course and not attending. And of course your supervisor/manager denies not adjusting your schedule or allowing you to have back up during your time at the courses. The hardest part of the job wasn't the responsibilities at all, nor interacting with patients, the hardest part is trying to deal with the favoritism, constant inconsistency, double standards, unreasonable reasons for getting written up. How can 2 employees make the exact same error and only 1 of them be written up for it? Back to the favoritism... I have learned that you can NOT resolve issues with HR as they say they have an open door policy and confidentiality. When speaking with HR there isn't ANY confidentiality and you can rest assured everyone else in the company is knowledgeable of what you have discussed with HR. I have also learned that it isn't a good idea for yourmore... supervisor to hire one of their friends just to have that friend advance without any required skills for the position they are given. Back to the favoritism... It is a sad when even the patients see the favoritism and comment about it all the time.
The MOST enjoyable part of the job is working with the patients, attending to their needs, knowing that you are making a better day for them by being sincere, accurate, and dedicated to them as well as to your job responsibilities.less
working with the patients
favoritism, inconsistencies, supervisors that do not know how to supervise, lack of pay increases
A typical day involves helping clients with their day to day activities, as well as managing their medications and making sure they are properly taken. Clients also have goals that they are striving towards that have been developed through they're IRP (Individual Rehabilitation Plan). I help clients with these goals providing resources and assistance when necessary. Management and my co-workers are friendly and easy to get along with. Although management is strict with regulations. The best part of the job is the interaction with the clients. They are friendly and interesting and it allows me to get an insight on each individual an see how the same disorder affects people differently. The hardest part of the job is when a client is in crisis and needs emergency care or needs to be taken to the crisis beds at Sheppard Pratt. Although these times are stressful, they have allowed me to learn to manage my time under stress and keep control of situations in stressful times.
work in public mental health, started out at residential counselor moved up to admin assistant. create dinner menu for 2 weeks in charge of budget, filing, food order, client information, making copies ordering office supplies and making sure business is able to run smooth.
Clinical Case Manager (Current Employee) – Baltimore, MD – June 11, 2013
There is a lot of flexibility, which allows may people to construct their day according to what needs to be done. The job has given me even more insight into the mental health field. I enjoy working with my clients and find complete job satisfaction when they reach a goal. The hard part is most of them don't have goals, and working with adults that don't want anything out of life is challenging and often very frustrating.
Service Coordinator (Current Employee) – Timonium, MD – January 8, 2013
it is a great job to have however once you come to the realization that the company is concerned more about the money then the clients it gets sad. you wish you could do more but you cant you ask the people who may the final decisions to help you help the clients in the tell you no