Client Support Representative- Has first point of contact to patients, their families/representatives, outside agencies, and referrers to respond to inquiries for outpatient admission or referral. Gathers demographic and insurance data, identifies appropriate clinicians, and schedules appointments. Works closely with other offices to coordinate efforts and ensure timely, quality customer service for all inquiries. Demonstrates knowledge of Sheppard Pratt programs and services in interactions with internal and external groups. Enters required information and charges into on-line system. Verifies insurance coverage and benefits and acquires proper pre-authorization. Provides clerical assistance to front office. Collect vital signs for every client that comes into clinic and record them in to electronic files.