Pros: working with the patients
Cons: favoritism, inconsistencies, supervisors that do not know how to supervise, lack of pay increases
Greet patients, schedule follow-up appointments, gather demographics and insurance data, faxing, filing, speaking with pharmacies, assist the Dr.s and therapist,typing memos
There are many courses that you are required to take that are beneficial to your job responsibilities as well courses that you are made to take that do not even pertain to your job position and not at all of any assistance to helping you advance. When you sign up for any of the courses, which are required to be taken during your work hours, your immediate supervisor/manager won't adjust your schedule accordingly and therefore make it impossible to attend your required courses. Of which you will be reprimanded by your Supervisor/Managers Supervisor for signing up for the course and not attending. And of course your supervisor/manager denies not adjusting your schedule or allowing you to have back up during your time at the courses.
The hardest part of the job wasn't the responsibilities at all, nor interacting with patients, the hardest part is trying to deal with the favoritism, constant inconsistency, double standards, unreasonable reasons for getting written up. How can 2 employees make the exact same error and only 1 of them be written up for it? Back to the favoritism...
I have learned that you can NOT resolve issues with HR as they say they have an open door policy and confidentiality. When speaking with HR there isn't ANY confidentiality and you can rest assured everyone else in the company is knowledgeable of what you have discussed with HR. I have also learned that it isn't a good idea for your – more... supervisor to hire one of their friends just to have that friend advance without any required skills for the position they are given. Back to the favoritism...
It is a sad when even the patients see the favoritism and comment about it all the time.
The MOST enjoyable part of the job is working with the patients, attending to their needs, knowing that you are making a better day for them by being sincere, accurate, and dedicated to them as well as to your job responsibilities. – less