demanding I.T. environment with patient care being paramount
Helpdesk Technician (Current Employee) – Cambridge, MA – November 4, 2015
A challenging place to work given the short staff and constrained budget yet its very rewarding as the small I.T. team is a very cooperative and communicative group with strong leadership.
Very often doctors and nurses with varying levels of technical finesse call with urgent requests that are very effectively handled by our team with the end result being an thankful hospital staff and well cared for patients. Quite often we are presented with a teaching moment that few of us on the I.T. staff pass up, and the users are more often than not, willing to learn if there is time during their call (or later on if their day permits).
Working in a fast paced non profit healthcare facility taught me how to do more with less and serve the customer humbly and quickly. Learning how to multitask and follow procedures is also one of the benefits of working at Mount Auburn Hospital. Seeing the impact your assistance ultimately has on patient care, especially in the emergency department, is a very rewarding experience. The benefits package is more than adequate and the cafeteria, while it is serving "hospital food", isn't that bad either, my only wish is that they had a gym on site.