Poor Place to Work- Poor Management-Poor training
patient financial specialist-2 (Former Employee) – east-corporate center – December 26, 2015
pre-planned services and central scheduling.
They (Mount Carmel) utilize 5 different systems to complete the patient registration process. A new hire has a grand total of 2 weeks training on these systems- before being placed on the phones. A seasoned employee will tell you they had 3 months training when they started. Yet a new employee is put out on the floor to ask questions of the "leadership team" Who frequently reply "I will get back to you on that" and it never happens. You are expected to flip between these systems, and manage the patient needs, while on the phone with them, and often you make mistakes (trial and error)
Their expectations of reaching out to patients (8-10 an hour) is unrealistic- recently this was increased to 13 an hour. You have little or no management support, but all of the accountability. Employees are reduced to keeping their own records of "transactions" due to the mistakes made by the supervisor; which by the way does not mean anything to management, when they plead their case.-The supervisor is always right?
Currently, employees refer to this high turn over rate as "the revolving door policy" indicating they too have doubts of job security.
Mount Carmel says they are all about the patient, however when quality care has to take a back seat to the "numbers game" One questions the validity of the sentiment.
A cut throat environment from the very people who were there to "help" you make it at Mount Carmel.
Potential Great Place to Work- if it had better management- great benefits pkg
no job security- ineffective management-maybe they need better training