A very professional place to work.
Pros: the pros are when a patient says to me that i have made them feel good and was very knowledgeable, and put them at ease.
Cons: not enough time in the day to do all my work since work alone. no incentives.
When I come in the morning I have to take the lines off service. My lines are very busy. I have patients calling with questions regarding their diagnosis and they are very anxious. I put them at ease by answering their questions and them making the appointment. I have learned to become a leader, a problem solver. Management is ok, and my co-workers are great bunch of ladies. The hardest part of my job sometimes is not having enough time with the patients on the phone sometimes. Since I work alone and have no backup my lines are constantly ringing and I may miss a call. Once I hang up I check my message and call the patient back. The most enjoyable part of my job is after a patient has come in and had surgery, they always call back and say "Denise you are so wonderful and you have made this so much easier. You and the doctor was great and I hope he appreciates you. I love helping and putting patients at ease once diagnosed with their diseases. I love to see them smile when they leave the office.