Inside Sales/Customer Service Representative
Mountz, Inc. - San Jose, CA

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What we want in YOU:

You are a self-driven individual who is committed to quality and accuracy and have a passion for providing excellent customer service. You want to work hard in a team environment and be challenged. You have a customer-centric mentality and always willing to go the extra mile to meet /exceed the customer’s needs.

You are being recruited to make up a BEST IN CLASS team that will dominate the industry with its high quality, innovative products.

Job Profile:

The employee reports to the Customer Service Manager and will be based in our San Jose, CA headquarters.

Essential duties and responsibilities include, but not limited to:

-Professional handling of incoming calls and e-mails related primarily, but not limited to technical support, order placement, expediting, price & delivery;
-Assists with requests for technical support from customers, sales personnel & other employees;
-Provides product recommendations, applications, sales lead fulfillment and follow up for prospects & customers;
-Provides administrative support for field sales personnel in terms of product information, sales leads, estimate / quotation assistance, order status and product applications for prospects and customers
-Responsible for issuance of RMAs and stock exchanges;
-Updates / records account activities in ERP system;
- Assists with investigation of customer complaints regarding quality, tolerances, specifications;
- Conducts job responsibilities & related activities in conformance to our ISO quality management system


-at least 5 years of customer service / Inside Sales or field sales experience & training
-related industry experience preferred
-technical aptitude
-excellent written and verbal communication skills
- team player; strong presentation & organizational skills
-knowledge of ERP / contact management database
-proficient with Office Suite

Who WE are:

With over 45 years experience dedicated solely to the manufacturing, marketing, and servicing of high quality torque tools and equipment; Mountz, Inc. is the premier torque tool supplier. To learn more about Mountz, Inc., please visit our website

What awaits YOU:
- Competitive compensation package
- Excellent benefit program
- Dynamic environment to apply your skills and learn new ones
- Thorough and comprehensive training
- Experienced managers committed to your ongoing development and success
- Eligibility to participate in our Employee Stock Ownership Plan

This is a perfect opportunity for somebody who enjoys a challenge and is interested in joining a dynamic and supportive team