• Under general direction, conceptualizes, designs, constructs, tests, and implements portions of business and technical solutions
• Ensure compliance of individual tasks to SLAs
• Attend on-call and provide necessary support
• Interacts with the customer to gain an understanding of the business environment, technical context, and organizational strategic
– more... direction
• Collects, identifies, defines, and organizes detailed user and technology requirements
• Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations
• Function as liaison between the customer and the offshore project team
• Single point of contact for Best Shore query resolution and customer interaction – less