Poor training/high expectations
CSR - Customer Service Representative (Former Employee) – Baltimore, MD – November 11, 2017
Being a CSR for Mr Rooter was a learning experience, however difficult. They didn't fully explain the scope of duties or train me to fulfill them so most of the job was getting yelled at for not knowing things I wasn't trained for. Poor management expected 6 days a week part time- barely any days off and never any overtime or bonuses, even when I sold multi-thousand dollar estimates to clients. Owner would mark up cost of materials to short the plumbers' paychecks which I was calculating. High turnover.