Difficult to have balance.
A typical day at work is greeting customers, selling (presenting) service and maintenance recommendations, and finally invoicing the customer.
Other duties include managing inventory, keeping the store clean, filing and paperwork, picking up tires and parts as needed, managing your technicians and work flow, along with various other duties.
Management can be tough, depending on what store you work out of. Some managers are a little too high strung, while others are not high strung enough. We recently got a new market manager who is fair but tough. He will correct you when your wrong and can be hard to deal with in the way he speaks to you. He has said he tries to think before he speaks, but from my own experience and the stories from others has a tendency to fly off the handle and has a sharp tongue.
Most coworkers are friendly, though in this market, with the new market manager I have heard a few stories of others being "thrown under the bus." As in any job I would recommend you try your best to not give your coworkers information that may "be used against you" in the future. That is not to say that everyone is untrustworthy, simply to say use caution in the things you say. Many of my coworkers are looking to take a step up, and the consensus in the market is many will step on you to get there if an opportunity presents itself.
The hardest part of this job is being a constant "buzz-kill." You will have to give people information regarding their vehicles that undoubtedly will upset some people. Sometimes a 1500$ car needs 3000$ worth of work. You can try your best to present – more... the information in a way that is not upsetting to your more sensitive customers, but the fact remains, unfortunately, sometimes a customer will cry. That to me is the worst part of the job. I like to make people happy and be helpful, but you have to perform your job duties also.
THIS JOB REQUIRES A LOT OF HOURS! be warned. It is not uncommon to work 60hrs a week.
The most enjoyable part of the job is interacting with customers. You will eventually have regular customers who only wish to interact with you, and you will enjoy greatly interacting with them. If you do your job right, customers will actually send you Christmas cards! – less