Training Specialist
Mrs. Fields Famous Brands, LLC - Broomfield, CO

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The Training Specialist supports Famous Brands Intl. by executing business strategies and upholding the customer service vision. This position is responsible for planning, implementing and executing training programs utilizing excellent written and oral communication strategies. This position should be performed in a way that improves the outcomes of our training processes and programs as well as supporting store-level initiatives. The Training Specialist acts as a liaison between various departments and franchisees to ensure seamless transition of vision ensuring brand integrity; they are an active partner in achieving business goals. The Training Specialist is the brand ambassador; training, certifying and modeling the company service standards in compliance with company policies and procedures. They drive performance metrics through utilizing key indicators to track and target goals.
Responsibilities

  • Conduct needs assessments; make recommendations to increase effectiveness of learning
  • Formulate teaching outlines and determine most effective instructional methods
  • Develop, conduct and evaluate training programs and initiatives
  • Ensure training and service standards are maintained and brand integrity upheld
  • Motivate teams through training and positive reinforcement
  • Lead new store openings
  • Manage projects from inception to implementation
  • Act as a brand ambassador to support and elevate the customer experience
  • Determine and implement appropriate learning metrics
  • Design, create, document and maintain operational procedures and standards in various formats

Required Position Qualifications

  • Bachelor’s degree or related work experience
  • Proficient in Microsoft Office
  • Experience with leading training sessions
  • Lift and carry up to 50 pounds
  • Ability to effectively maneuver, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
  • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts

Preferred Position Qualifications

  • Bilingual is a plus
  • eLearning development a plus
  • Preferred experience with Adobe Creative Suite

Ideal Candidate Characteristics

  • Attention to detail
  • Demonstrates ability to prioritize and handle multiple tasks
  • Excellent delegation and follow-up skills
  • Ability to develop and train others
  • Ability to lead a team
  • Ability to effectively communicate
  • Ability to travel
  • Demonstrate time management and organizational skills
  • Demonstrate passion for training and customer service
  • Demonstrate verbal and written communication excellence
  • Demonstrates conflict management and resolution skills

Indeed - 18 months ago - save job - block
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