Worked 8 - 5, M - F. Large office environment
Pros: worked with great people. attended out of town industrial shows
Cons: can be trying at times, with upset customers
In the first 4 years as a Machinery Service Engineer, I would handle incoming calls with warranty issues that could be repaired over the telephone, or would set-up an appointment with a service rep. within the network. I helped bring down department service costs annually. Worked with Import Vendors from China, Taiwan & Japan via e-mail and domestic vendors such as Wilton, Delta, Bridgeport-Hardinge etc., via e-mail, fax or telephone. Also helped expand nationwide network of service reps. Handled monthly service reports for Supervisor, assisted Machinery Sales Dept. and Machinery Parts Dept. when needed. Knowledgeable of Drill Presses, Lathes, Milling Machines, Surface Grinders and Electrical applications for machines.
As a Call Center Technician, I handled incoming customer calls with new or existing applications, with the help from our large catalog, vendors and /or personal experience. Was knowledgeable of most of the 500,000 items in our vast catalog and would coordinate assistance with domestic vendors such as Makita, DeWalt, Starrett, etc. if needed. In process of taking online engineering courses twice a week during working hours, with a current 93 GPA. Have received the Bronze and Gold stars for employee of the month on 5 different occasions. Also, was a member of the Safety Team for 2 yrs. Computer software used – Word, Excel, PowerPoint, AS 400, JD Edwards.