It is an inbound call center that takes requests for transporttion adn translation services for workman's comp claimants.
We work with adjusster, case managers, lawyers and injurde workers and provide many services, in my department it is transportation and translation. We have just merged with One Call Medical our closest competitor and management and policies will be changing. The hardest part of the job is trying to keep my moral up when its so easy to let it go down hill. We are not prmitted to do anything except take the phone calls and when those calls are not coming in we can no longer read a book, do anything to past the time in between calls, some of the policies in place have no ryhme or reason and if you are not "in" with management you are targeted adn singled out. The rules are not enforced equally, one person may get coached about something, like not compliant with dress code and some one else that is not complaint that management likes more than the last is not coached. Themost enjoyable part about the job is that it is an easy job, and the co workers I chose to associate with are wonderful. The pay is decent. The chances of moving up from the department I am in is slim to none.