Pros: working with people
Cons: no room for advancement
I love the environment in the call center. There is a lot of diversity in the office which I love being apart of. I have learned a lot about people and cultures while working at MTM. I typical day consists of training new hires in a class room environment, responding to emails, coaching on verbiage, submitting reports, tracking the progress of the learners. If i do not have a training class by day normally consists of creating new training on a variety of subjects, Proofing and creating Power Points, keeping older training's up to date, submit reports, manage employee tracker and conference calls. I have learned a lot here at MTM. I have learned the power of good communication, the importance of diversity in the work place and how imperative good record keeping is to a successful business. The hardest part of the job was keeping up with the constant changes to protocols and processes that are sent to the call center, I was not always kept in the loop of changes. This creates some frustration and confusion for the learners. Though I have learned in these situations to reach out to the department that makes changes before conducting training's to make sure there have been no changes or if there have been changes what those changes are. The most enjoyable part of working at MTM is the people and the culture I get to work with on a daily basis regardless of what office I am working out of. I also love working with people and it gives me great pleasure to have the opportunity to watch people grow and learn.