Director of Patient Eligibility Services, Albuquerque, NM - February 6, 2017
Discrimination and harrassment on the job. Managed self-pay eligibility personnel. Supervised and trained office personnel. Set goals and deadlines for the department. Hired and terminated clerical and administrative personnel. Conducted classes to teach procedures to staff. Reviewed hospital census and self pay accounts and assigned caseloads to staff accordingly. Monitored caseworker follow-up procedures for accuracy.