Field Services Manager
Mueller Services - Tonawanda, NY

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About us:

Mueller Services, Inc. has been a national insurance services provider since 1980. The company is recognized by top insurance carriers for providing industry leading quality, customer service and technology. Mueller Services, Inc. takes pride in recruiting and training motivated individuals for either full or part time careers in the insurance data collection industry.

With a force of remote Field Representatives across all 50 states, Mueller Services, Inc. reports for many of the national insurance providers. They hire our services in order to complete routine underwriting reports in a timely, efficient manner. Our Tonawanda, NY headquarters currently staffs employees in various departments, including Quality Assurance, Customer Service, Training, Field Services, Sales, Marketing, and Information Technology. In addition, we employ remote field managers and trainers in our key markets across the country. These roles provide top performing field representatives with opportunities for advancement within our company.

As part of an expansion of our management structure, I am pleased to announce that we are recruiting for full time Operations Manager.

Field managers will report directly to the Regional Director and will supervise a network of field representatives in a defined territory.

Responsibilities include being customer focused and meeting the territory’s time service, quality, and profitability goals. To meet these objectives, our field managers will have the following duties:

  • Assign and track field staff work progress
  • Continually evaluate field staff efficiency, time service and quality
  • Determine staffing needs and interact with HR to fill open positions
  • Conduct hands on field training with new field reps
  • Provide continuing education to existing field staff
  • Perform on site quality audits with existing field staff

A successful candidate will possess a strong work ethic and computer skills, have a problem solving mindset, a positive attitude and availability to travel within the defined territory for overnight trips. Previous experience in management is a plus, but not required.

Starting salary $35,000

If you think you have what it takes please express your interest by submitting a cover letter and an updated resume.

Derek Smith
Director of Field Services

Indeed - 17 months ago - save job