Fun place to work as you get to interact with patients on a daily basis.
Pros: the opportunity to travel and meet the patients and their families
Cons: we had a team of co-workers that would walk on our 15-minute breaks
A typical day at work was straight multi-tasking, from answering the toll free helpline, to processing an average of 15 files per day to include calling other non-profit organizations to partner with us on different projects, such as building ramps, getting contractors to make bathroom accessible/widening door or hall ways, comparing prices of materials/equipment, getting contractors' rate, writing reports, creating data entry and most importantly, listening to the patients or loved ones who called in for help or just to chit-chat etc.
I have learned how to manage my time more effectively, to solve problems immediately, be more compassionate, be a better communicator/listener, manage an annual budget, and make decisions for two case workers and myself on different projects immediately.
Some of my co-workers were motivated and willing to work and I got along well with them. The hardest part of my job was not getting the funds on time from other partnering organizations and this would delay us helping a patient who was in dying need. The most enjoyable time on my job was when I was able to make a patient smile/laugh at the end of our conversation when our initial contact was an expression of crying and not being able to express themselves and to hear a patient say thank you after receiving help either in tears of joy or mere laughter.