The interview process for my position did not paint a clear picture of the actual job experience. It's a very fast pace and demanding environment. Their is training provided, the trainer is very knowledgeable of his job, he can be impatient, and he does not teach on a beginner's level. The minute he senses that you're having trouble or require repetition, you're identified as an individual who will not succeed in the training and in the actual job. After this, your supervisor meets with you and you're strongly encouraged to quit.
If you do manage to pass the training, you will notice how uncomfortable and strict the work environment actually is. To do the job your are literally sitting for 8.5 hours in front of two computer monitors, with a bunch of computer programs open. You're being monitored on our phone and on your computer. You're constantly being watched. You get two ten minute breaks and a lunch hour, and they are scheduled for you. This company is always hiring, but the catch is that they have a high TURNOVER!
Lack of support, very strict work environment, fast pace