A typical day would involve resolving any issues that the HBA of an individual group may be having, for example, if a claim wasn't paid and it was a preventive service and should have been covered. Using MVP's internal Member Service website, I would forward the claim for review and keep the HBA informed as to progress. My day would also include preparing Renewal Rate requests for individual large groups and forwarding these to the Underwriting department. I enjoyed interacting with clients and also my coworkers. I appreciate a sense of humor and my office had a great group of people. I learned a lot from my Manager-she has been in the insurance industry for over 20 years and helped me to gain confidence when speaking or emailing a client. The hardest part of the job, honestly, didn't happen very often. Twice a year we had to travel to a distant location, usually about a 3-5 hour drive, for a company meeting. I enjoyed working at MVP. I enjoyed the camaraderie in the office and I really appreciated the positive feedback I received from those clients that I helped.