A typical day would involve resolving any issues that the HBA of an individual group may be having, for example, if a claim wasn't paid and it was a preventive service and should have been covered. Using MVP's internal Member Service website, I would forward the claim for review and keep the HBA informed as to progress. My day would also include preparing Renewal Rate requests for individual large groups and forwarding these to the Underwriting department. I enjoyed interacting with clients and also my coworkers. I appreciate a sense of humor and my office had a great group of people. I learned a lot from my Manager-she has been in the insurance industry for over 20 years and helped me to gain confidence when speaking or emailing a client. The hardest part of the job, honestly, didn't happen very often. Twice a year we had to travel to a distant location, usually about a 3-5 hour drive, for a company meeting. I enjoyed working at MVP. I enjoyed the camaraderie in the office and I really appreciated the positive feedback I received from those clients that I helped.
Bilingual Customer Care Representative (Former Employee) – Tarrytown, NY – December 10, 2016
Worked in busy call center. Typical high volume call center environment. Not much opportunity to advance especially if you speak a second language. Management likes to keep you there due to high need. Micro-managed environment. Good learning experience. Lucky if you can move to other position, otherwise you just stay where you are. Learn what you can and if you need to move on, go.
Customer service representative (Current Employee) – Tarrytown, NY – September 21, 2016
Many of out coworkers have been working together for many years and have built a great place to work. I have learned a lot about helping people get health insurance and assist them in getting health insurance. Management is great with providing leadership to there employees
Senior Service Desk Analyst (Current Employee) – Tarrytown, NY – September 20, 2016
You come in do your work and are given minimum training. Management is all about the numbers, your coworkers will stab you in the back in a heart beat in order to look good. Hardest part of the job is not being able to help people the way you should.
Integrated Care Coordinator (Current Employee) – Tarrytown, NY – June 26, 2016
Management is very territorial. Not only from my departmental experience but from first hand interactions with multiple departments. Management seems insecure with their standings and withholds information from other employees and prevents collaboration. This attitude trickles down to the employees as well. Satellite offices are isolated and treated as 'underlings' to main office. Imbalance of power between management and employees during conflict resolution. Company is often blind to cancerous workers due to overall unorganized, over worked employees. You may work for an insurance company, but the coverage is awful.
Quality Improvement Assistant for HEDIS Scanner (Former Employee) – Rochester, NY – July 21, 2015
On a typical day I would get my work from clinical review nurses and scan them into the database for the HEDIS 2015 program and for auditors to analyze these reviews from the providers of continual visits of the patients health. Filing of these reviews after all scanned into the database.
My co-workers were excellent teachers, fun, professionals and great to bond with them in all the work that we did together as a team.
There isn't anything that was hard about this position and the enjoyable part was to be on a great team and provide a different way to make all our jobs effective in a faster mode.
Recognition of all our hard work with free lunches.
Quality Analyst (Former Employee) – Tarrytown, NY – August 26, 2015
this is where i learned team work, i was new , everyone helped me out. i learned alot from this job, mangment and co worker treated everyone as family. the hardest part was to be ontime with deliverables in a tight timeline, but overall i miss that place
Mktg.Rep Facilitated enroller (Former Employee) – East Fishkill, NY – April 14, 2015
Started at MVP in Marketing Department as Government Programs Facilitated Enroller, for Child Health Plus And Family Health Plus. Collected necessary information to verify prospective member eligibility.Educated members how to use health plan, attended health fairs. Visited Department of Special Services for prospective members. Got along well with Co workers Enjoyed Employee day retreat The hardest part of the job was getting prospective members to gather the necessary papers to help them to qualify for the health plan. overall i enjoyed the job.
Former employee (Former Employee) – Schenectady – October 22, 2014
MVP was the place to be employed perhaps 15 years ago however dedication to this company means absolutely nothing. They will chew you up and spit you out. MVP is sinking. How many additional layoffs will occur before the end? Do yourselves a favor, update your resume and begin networking before you are laid off. Unemployment is not enough to support anyone.
RN Case Manager (Current Employee) – Schenectady, New York – April 14, 2013
Most days busy require ability to multi-task. The company has provided considerable amount of,on site and off site training. Supervisors are great if you have an appointment and need to readjust schedule to accommodate work home life! Great unit/team morale. Supervisors & Associate Division Director out in unit multiple times daily if you have questions. Many resources if you need them. Overall culture of wellness and inclusion of all staff. Have current IT software/Hardware needed to perform job. Many opportunities for advancement.
A productive yet challenging work environment that developed the
Account Manager (Former Employee) – Schenectady, NY – July 4, 2013
A typical day involved me meeting with law makers regarding health care reform. I would meet with managers and senior partners to discuss our goals for the day, week and month. The co-workers were hard working and enthusiastic. The most enjoyable part of my job was the working with such a wonderful group of individuals. They were a tight knit group that believed in one another and working together to get the job done. The hardest part was dealing with some of the upper managers who would impose upon us unrealistic demands that could not be reached and trying to compromise with them.
current employee (Current Employee) – Rochester, NY – February 10, 2014
As with most companies today, this one continues to hire, but at the same time they are laying off valuable employees. Emplyees with over 10+ years with the company with a vast amount of knowledge are being let go due to down sizing they say. This is definitely effecting the morale since they claim it's for down sizing, but hire new people for the similar positions right after letting the seasoned worker go. Hmmm... sounds like another company trying to save the almighty dollar by letting go of seasoned employees and hiring for less.
Very poor management on all levels and way to many managers in most departments. They have managers for the managers. Ridiculous.
Analyst (Current Employee) – Schenectady, NY – July 7, 2014
Company looking to 'lean' operating expenses results in constant, unannounced layoffs. There is an extreme lack of transparency from Senior Leadership in terms of long term goals and 'ideal' company size.
Work/Life balance is adequate, but compensation and advancement opportunities are very poor.
Flexible work schedule
Frequent Layoffs, Low Salary, Lack of Vertical Advancement Opportunities
informatin technology (Current Employee) – rochester – May 22, 2013
Wonderful people throughout the company. Unfortunately good employees are brutally micro-managed unnecessarily. Some managers are absolute bullies. There are a handful of amazing managers that actually work and step up to the role of true leadership in times of crisis.
IT Applications Manager (Former Employee) – Schenectady, NY – April 20, 2014
Great team atmosphere and willing to train employees to complete their job responsibilities. Management is supportive in day to day activities. The hardest part of the job is the demand and constant change of priorities. The most enjoyable part of the job is the co-workers and the care for the company that everyone has.
Approval Call Service Rep (Temp) (Former Employee) – Rochester, NY – February 4, 2013
• Interprets MVP contracts, riders, policies, and procedures • Received calls and written request from providers and other departments regarding authorization issues • Researched questions and concerns from vendors requiring written & phone authorizations • Makes outgoing calls to provide members/providers with determinations (i.e. authorization numbers) or request additional information (i.e. operative reports) • Received and data enters authorization information on a daily basis. Produced and sent system generated correspondence indicating authorization determination to members and/or providers • Performs copying, filing, faxing and other clerical duties as needed by the department • Strictly maintains the confidentiality of member and provider information
The people that I worked with were very welcoming and always willing to help. This was a great company to work for. I really enjoyed it.