MVP has undergone significant change over the last few years. The outside influenced changes to the health benefits industry are significant enough, but the self inflicted issues are even greater. MVP took 5 years to integrate two companies, while a merger of equals sounds nice, in practice it meant that there were competing power centers in the organization at all levels of management, with goals, strategy and management direction changing on practically a daily basis. This was directly caused by the then-CEO spending more time fighting ACA in Washington DC and trying to play political power games, rather than focusing on effectively managing the company.
Over the past six months or so there has been significant leadership changes, it remains to be seen if this is will have a long term positive impact. In the short term, layoffs have drastically affected moral and there has been a large exodus of knowledgeable resources across the company.
Nice people. If you like change, there is a lot of it.
Poor management at all levels.